IT Support Officer

Foreign & Commonwealth Office, Hanoi, Vietnam

Skill RequiredIT and ICT
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
30th May, 2017


Job Description

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)

Job Subcategory: Information Technology Services

Job Description (Roles and Responsibilities)

The jobholder will be in charge of the Vietnam Network’s IT systems, telephone, and other communications systems. The successful candidate will have an important role helping design and implement IT policies, ensuring compliance by users with relevant rules and best practice, ensuring business resilience and continuity, regular maintenance and repairs, and developing IT skills of staff and how they can best use the technology to improve business outcomes.

  • Design and implement all IT, telephony and VTC policies for the Vietnam Network leading on communication and operational implementation with IT and FCO Services colleagues in the region and London
  • Lead Vietnam contact for users of the UK Government’s main computer system in Vietnam, work with users and the central helpdesk to prioritise and respond to requests for help and resolve any issues with the full range official computer, telephone or VTC systems
  • Provide policy advice and lead on implementing them to ensure resilience and business continuity, including the coordination, coaching and tasking of three Deputy IT Support Officers
  • Ensure compliance of users with relevant operational and security rules and procedures
  • Work as part of the Security Team within the Embassy to ensure IT assets are secure
  • Lead Tech Overhaul change management programme – devising and implementing the change in IT and processes we will use to develop more flexible working
  • Train and mentor staff on how to best utilise computer, telephony and VTC systems
  • Maintain inventories and ensure Security Operating Procedures are understood and enacted
  • Make effective use of IT budgets including prioritisation and procurement
  • Other associated activities as required

Essential qualifications and experience

  • Due to the nature of the work of this role, and in order to meet security requirements, you must be a national of the United Kingdom, Canada, New Zealand, Australia, United States, or EU. You should also be willing to undertake an extensive security check into your background.
  • Strong IT skills (hardware, software and services) and experience in IT support, with particular emphasis on computers, telephony and VTC technology
  • Excellent problem solving and customer service skills
  • Flexibility, personal resilience and capable of solving problems
  • Strong communication and interpersonal skills
  • Ability to work with minimum supervision
  • Must be able to travel for short period to Ho Chi Minh City

Required competencies

Seeing the Big Picture, Changing and Improving, Leading and Communicating, Collaborating and Partnering, Building Capability for All, Managing a Quality Service

Application deadline: 30 May 2017

Grade: B3 (L)

Type of Position: Full-time, Permanent

Working hours per week: 39.5

Region: Asia Pacific

Location (City): Hanoi

Type of Post: British Embassy

Number of vacancies:1

Starting yearly salary (VND): 360,197,027 plus security allowance of VND 293,498,100

Start Date:1 July 2017

Other benefits and conditions of employment: This position is being advertised as a full-time, permanent position, with initial one-year fixed term contracts for the first two years.

Additional information 

  • All applications must be received before 30 May 2017 at 2355 Vietnam time.
  • Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
  • Interviews for this position will commence during the week of 8 June 2017.
  • The successful candidate should be able to start as soon as possible.

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