Thinking of a Career in Emergency Management?
- BY Nicole Pelette
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.
Functions / Key Results Expected
Project management support:
provides support to the Project Manager while running IT projects on a daily basis to ensure that projects produce the required results. This includes providing support in planning and monitoring the project, and creating/maintaining project documentation using the PRINCE2 and/or Agile related methodologies.
perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, operating systems, and virtual infrastructure. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
provide technical recommendation based on professional expertise.
investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.
Qualifications, Experience and Language skills