Knowledge Management Assistant

The World Bank, Chennai, India

Skill Required:, Finance and Accounts
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
30th November, 2018

Job Description

The World Bank Group

Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 188-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.

The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.

The WBG’s twin goals of ending extreme poverty and promoting shared prosperity reflect a new global landscape: one in which developing countries have an unprecedented opportunity to end extreme poverty within a generation.

The WBG Finance & Accounting Vice Presidency (WFA) is responsible for all aspects of the financial reporting and internal control framework for the IBRD, IDA, IFC, MIGA, and the extensive Trust Fund/Partnership portfolio of these entities. WFA also leads the client service function for the WBG administrative expenses and WBG trust funds, ensures fiduciary responsibility for all disbursements related to Bank operations, and leads the IFC Business Partnership function, including the IFC Budget, Finance & Procurement Networks, as well as the IFC Facilities Management, Procurement & Administrative function.

WFA Accounting Business Services (WFAAB), one of the divisions in WFA, is responsible for the fair recording and reporting of the World Bank Group’s administrative expenses and fixed assets, which have a combined financial statement value of nearly $4.0B. This includes delivering core accounting services, ensuring maintenance of an effective system of internal controls, and providing strategic leadership on complex business issues pertaining to the following administrative expenses: Accounts Payable, Accounts Receivable, Payroll, Transaction Processing, Tax Allowance Administration, Fixed Asset and Lease Accounting, Travel Accounting, AskAccounting, and Country Office Accounting.

WFA Assurance and Client Support (WFAAC) – AskAccounting

WFAAC is located in Chennai and functionally reports to WFAAB. AskAccounting is part of WFAAC and performs these core functions:

  • Client Support on queries related to payment, travel, requesting and paying for goods and services and leave and attendance recording system (LARS)
  • Documentation for the Accounting Business Services website and communication to RM family, transaction specialists (TSps) and task team leaders (TTLs)
  • Transaction Specialist Portfolio (TSp Portfolio) provides learning, accreditation and outreach support to TSps

WFAAC is looking to recruit a suitable candidate for the Knowledge Management Assistant position in the team. The candidate should be willing to work night shifts, and be flexible to change shifts based on business requirements.

Duties & Responsibilities:-

The Knowledge Management Assistant will be responsible for these core functions:

Client Support

  • Provide client support via phones and emails on Payment, Travel, Travel Accounting, and LARS
  • Triage and assign email cases to service desk analysts
  • Create reports on service desk stats and login schedule
  • Collate client satisfaction survey feedback and send the weekly report
  • Review internal processes and suggest process improvements
  • Initiate regular knowledge huddles; share content discussed with the team


  • Triage and post news items to the Accounting business Services website; post travel-related kiosks to myTravel; submit kiosks to the Internal Communications team

Selection Criteria

  • A Bachelor’s degree with 0 – 2yrs of professional experience
  • The ability to gather, organize, and present data in a user-friendly format
  • The ability to communicate clearly and without errors
  • Strong analytical skills
  • Attention to detail
  • Basic skills in MS Word, Excel and PowerPoint
  • Ability to execute tasks independently.


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