Knowledge Management Associate

World Bank Group, Chennai, India

Skill Required:, HR and Admin
Preferred Experience: 
3 Years
Closing Date for Applications: 
30th September, 2020

Job Description

About the Organization:

World Bank Group (WBG) is one of the world’s largest sources of funding and knowledge for development solutions. The World Bank is a vital source of financial and technical assistance to developing countries around the world.

Position: Knowledge Management Associate

Duties & Responsibilities

The Knowledge Management Associate will be responsible for these core functions:

Client Support

  • Provide client support via phones and emails on Payment, Goods and Services, Travel, Travel Accounting, and LARS
  • Provide subject matter expertise on any of the content areas
  • Review calls and emails of the team and provide feedback to analysts
  • Review training material; Deliver training for the unit
  • Initiate weekly and fortnightly knowledge huddles; Share content discussed with the team; Upload shared documents to WBDocs; Coordinate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received
  • Generate and prepare the weekly, monthly and quarterly reports for the unit
  • Review internal processes and suggest process improvements
  • Send surveys to clients and collate client feedback on services provided; Clarify survey comments with clients within one week of receiving the comments; Record moderated details as per survey moderation process; Suggest process improvements to senior management


  • Identify, author and review pages on the Accounting Business Services site as per writing style guide and ensure content accuracy; Participate in user acceptance testing (UAT); Close documentation ticket within deadline communicated/planned
  • Manage small to medium documentation projects; Coordinate with business units and participate in project meetings; Coordinate with team and ensure documentation completed within deadlines
  • Author and review process documents; Coordinate testing of process documents created
  • Liaise with business units to clarify documentation requirements; Participate in documentation project meetings
  • Review and update training material; Participate in documentation training; Mentor new authors
  • Triage and post news items to the Accounting Business Services website; Post travel related kiosks myTravel; Submit kiosks to Internal Communications team within TAT
  • Author project, fiscal year-end, regular and ad hoc related announcements and kiosks
  • Train analysts on news production and publishing activities

TSp Portfolio

  • Update the accreditation learning material; Schedule sessions and record completed sessions; Respond to participant questions within TAT; Prepare and review final accreditation worksheets and learning review documents
  • Manage TSp role approvals in SAP as per required criteria; Maintain all relevant documents in WBDocs

Selection Criteria

  • A Bachelor’s degree
  • Three to five years of experience. Experience in handling help-desk operations will be an added advantage.
  • Excellent written and verbal communication skills
  • Strong analytical skills
  • Attention to detail
  • The ability to gather, organize, and present data in a user-friendly format
  • Basic skills in MS Word, Excel and PowerPoint
  • Ability to execute tasks independently


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