Learning and Development Internship

UNICEF, United States

Skill Required:, IT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
8th November, 2020

Job Description

Support the creation of documentations for learning designer / course creators to be published on a Wiki.

  • Research best practices with certain tools (e.g. video authoring software, elearning production tools) through review of resources published, review of best practices and hands-on testing of solutions.
  • Draft “how to” documents and best practice document for the “Learning design and facilitation” wiki library
  • Document databases hosted on the Agora wiki (e.g. active projects, list of vendors,…)

Support the curation of the Agora catalogue of learning opportunities:

  • Review and update classification and tagging of courses;
  • Identify and archive unused or outdated learning assets;
  • Identify and publish external learning opportunities which are communicated to all staff in a monthly newsletter;
  • Contribute to quality assurance exercises for already published assets
  • Help with the design and/or update of learning channels (thematic learning spaces)
  • Publish UNICEF learning activities on the unsdglearn.org platform and identify other agencies useful resources
  • Connect with other UN agencies and INGOs to share elearning courses (leveraging existing agreements and/or signing new ones).

Learners support and guidance

  • Assist the team with responding to learners’ requests for support and/or guidance (received via a dedicated mailbox);
  • Collect and analyze data relating to issues and support requests;
  • Contribute to the design of communications targeted to end users, on the learning platform, and through other channels.

Content development & testing

  • Contribute to the review and testing of various versions new courses being development, providing feedback and suggestions for improvement. The intern will also get a chance to learn more about content development processes / project and stakeholders management by shadowing peers in certain meetings.

To qualify as an advocate for every child you will have…

  • Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years in Learning and development, Instructional design, Pedagogy/Adult learning, Video/Graphical production or similar fields; Social studies and international studies are also acceptable, provided that a strong interest in learning and development can be demonstrated. (Applicants must be at least 18 years old).
  • Be able work independently and within set timeframes.
  • Be willing to do both analytical assignments (reviewing new courses or suggesting courses that should be archived/retired) and repetitive tasks (e.g. updating classifications of activities or publishing external courses).
  • Ability to produce and analyse quantitative and qualitative reports.
  • Proficient with web technologies – Preferably with experience with of a Learning Management System (LMS) of a Content Management System (CMS) and proficiency in MS Office suite (Excel, Word, PowerPoint).
  • Fluency in English and proficiency in other UNICEF working languages (French or Spanish) would be an asset, excellent writing skills in English.


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