Learning Support Specialist

Food and Agriculture Organization

Rome, Italy

The Human Resources Division (CSH) develops, recommends and facilitates the implementation of human resources policies, procedures and services and advises management on appropriate measures and strategies to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce. CSH administers the Organization's human resources management programmes, in particular in the areas of human resources policy development, position management, recruitment, mobility, training and social security. 

The purpose of this call is to identify suitable qualified and experienced PSA Subscribers to populate a roster for the Learning and Performance Branch.

Reporting Lines:
Selected applicants will work under the overall guidance of the Senior Human Resources Officer, and under the direct/functional supervision of the Human Resources Officer, working in close collaboration with other FAO Divisions. 

Tasks and responsibilities:
  • The PSA will contribute and provide support to the implementation of CSH’s global learning portfolio according to the latest Learning & Development trends and best practices. 
Given the broad skillset and expertise required, the assigned tasks and responsibilities related to the Learning Specialist may include one or more of the following: 
  • Assist with tender processes for vendor selection and support the monitoring of deliverables
  • Support the development and provision of logistics for the delivery of workshops and training programmes
  • Research and compile information and statistics related to staff development and language training activities 
  • Assist in the selection and recruitment of training service providers / language teachers
  • Answer and follow-up on a variety of training requests and enquiries from staff and non-staff related to language training and language examinations
  • Take minute of  meetings with language teachers
  • Assist in organizing language courses
  • Support in the data entry and tracking of records in relevant HR and learning management systems
  • Work on various learning related reporting for planning, monitoring and evaluation purposes
  • Collect and research background information on innovative learning solutions
  • Perform other functions as required
Candidates Will Be Assessed Against The Following:

Minimum Requirements
  • University or Technical degree in Learning and Development, Learning Technology, Adult Education, Communication, Languages or related field.
  • At least 1 year of experience in supporting the development and delivery of learning and training programmes
  • Working knowledge of English. 
Technical/Functional Skills: 
  • Project management skills.
  • Good knowledge of IT software and systems.  
  • Excellent communication (verbal and written) and interpersonal skills.
  • Good conceptual skills, as well as gender sensitive and cross-cultural competency.
  • Proven ability to identify creative solutions.