Danish Refugee Council, one of the world’s leading humanitarian NGOs, is seeking a highly motivated and experienced individual to fill the position of Monitoring, Evaluation, Accountability & Learning Manager ( MEAL) Manager in Cox Bazar, Bangladesh.
Who we are?
DRC is an international non-governmental organization, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people globally.
Danish Refugee Council has been registered in Bangladesh since 2013 with a focus on responding to displacement and the Rohingya refugee influx. As a key part of this, DRC opened a main office in Cox’s Bazar, and a support/liaison office in Dhaka.
About the job
The MEAL manager overall responsibility in the country programme includes but not limited to; coordinating, improving and implementing monitoring & evaluation systems and managing the MEAL team. The post holder is also responsible for having minimum operating procedures and frameworks in place for M&E and accountability to beneficiaries. The post holder will be overall responsible for capacity development of the programme team in MEAL.
This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.
Your main duties and responsibilities will include;
Management and supervision
- Lead and manage the MEAL team (including people planning, performance, well-being and development)
- Provide technical support to field-based MEAL staff with a view to ensure coherence in data collection and analysis to support program development and quality
- Coordination and oversight of all aspects of the MEAL processes
- Oversee the process of needs assessments, baseline studies and impact assessments; working closely with technical advisors to ensure tools are in place.
- Conduct periodic activity monitoring and site visits to the field to monitor data collection/implementation
- Capacity building through training, feedback, coaching of programme staff in data collection, monitoring and analysis and accountability to beneficiaries
- Enhance Monitoring/Evaluation & accountability capacity among staff to ensure accountability, facilitate planning and strengthen service delivery
- Lead the development of Monitoring & Evaluation/Accountability to beneficiaries strategies, tools and ensuring coordination of the Monitoring & Evaluation teams input to the country strategy, proposals and reports. This requires working closely with the Area Manager and Technical PMs and Advisors.
Monitoring, evaluation & learning
- Analyse the data gathered and write baseline and impact assessment reports; with support from Technical Advisors
- Continuously improve and update data collection tools, so they can be used in the particular context
- Review and implement DRC's Monitoring & Evaluation and Impact Assessment Framework
- Provide technical support to programme staff during development of funding proposals particularly logframes and Monitoring & Evaluation frameworks and plans
- Develop and maintain an Monitoring & Evaluation system, to measure achievement and progress towards program goals and results, which easily can be used in reports.
- Assure quality of data collection and data entry processes
- Manage the various databases and summary sheets to oversee measurement of achievement and progress toward program goals and results through the Monitoring & Evaluation system.
- Provide technical support to ensure that DRC is able to articulate and document relevant best practices and assess performance regularly against agreed program objectives and indicators.
- Ensure successful roll out and sound management of databases and information systems in all program areas
- Assist in management of external evaluation processes from start to finish
- Set up an knowledge management system; ensuring lessons learnt from programme implementation and shared and followed up to improve programming
- Responsible for drafting the Accountability and complaints and feedback response framework
- Further develop existing guidance and frameworks for CO procedures, policies and processes that assist in institutionalizing and supporting CFRM in the country
- Ensure tools, processes and systems are in place for DRC to improve communication and accountability to beneficiaries
- Serve as primary contact for all CFRM related issues for the mission
- Produce/ oversee production of regular internal (and external) reports on complaint trends, response procedures, and relevant issues.
- Work with HR and protection colleagues to ensure that DRC has in place procedures to ensure response to sensitive complaints received (Code of Conduct and SEA)
- Roll out training and capacity building to staff on accountability to beneficiaries
- Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions
As Manager the post-holder is responsible for the following:
- Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
- Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
- Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
- Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC
To be successful in this role you must have the following;
- Minimum 5 years of relevant work experience in monitoring, programme design and accountability of humanitarian and development programme
- Strong understanding of Monitoring & Evaluation and processes, including database management, reporting etc.
- Practical experience in applying HAP and CHS principles to programming; with the ability to set up and refine accountability systems
- At least 3 years' experience with people management; with the ability to lead and work with teams in rolling out M&E mechanisms
- Solid experience in applying participatory methodologies
- Experience of working with or providing support to partners and/or a partnership model of working
- Demonstrable experience in the nurturing of organisational learning in programmes
- Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)
- Strong analytical skills (quantitative and qualitative information) with excellent skill in MS Word, Excel, Access and PowerPoint
- Excellent interpersonal skills, with the ability to listen, communicate and present complex issues in simplified ways which is easily understood
- Proven facilitation and capacity building skills with the ability to transfer knowledge to diverse audiences (staff and partners)
- Proven ability to draft strategies and framework and improve learning and knowledge management
- Proven understanding of research methodologies and the nature of evidence which will influence key decision makers in the area.
- Goal orientated with the ability to work under pressure, ability to prioritize and commitment to meet deadlines.
- Commitment to humanitarian principles and DRC values
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with DRC’s vision and values.