MIS Operations Support Officer

World Food Programme, Dhaka, Bangladesh

Skill Required:, IT and ICT
Preferred Experience: 
3 Years
Closing Date for Applications: 
4th February, 2019

Job Description


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Jobholder operates with a high degree of independence to ensure that purposes and objectives of the assignment are fully achieved. This would require alignment of actions complementary to Government policies and priorities, involve analytical work, and working with various partners. At this level, jobholder is expected to contribute to system improvement in the Government Social Security Programmes. The position required working closely with various Government agencies and officials


The overall responsibilities of the National MIS Operations Support Officer will be to provide technical support to DWA in rolling out the Improved Maternity and Lactating Mother Allowance (IMLMA) MIS Integrated G2P Payment System in 8 Upazilas MIS and Vulnerable Group Development programme under the guidance of the International Consultant MIS and E-Payment System. The position holder will report to Programme Officer (VGD Reform) and work very closely with Project Director Maternity Allowance, Project Director Lactating Mothers Allowance, Deputy Director of VGD and the WFP staff involved in providing support in rolling out of IMALMA.

KEY ACCOUNTABILITIES (not all-inclusive)

  • In a programme such as IMLMA and VGD there will be new responsibilities and tasks identified regularly. Revisions of work schedules, specific responsibilities and tasks will be necessary from time to time, depending on demands of the Government of Bangladesh. A list of specific responsibilities is detailed below:
  • Provide IMLMA/ VGD MIS on-the-job training to DWA staff and overseeing training of other field staff including training of district, Upazila, Union, Municipal, City Corporations among others;
  • Coordinate and support DWA during the process of digitising the existing Maternity Allowance and Lactating Mothers Allowance and VGD beneficiaries’ data and ensuring accurate and timely data entry into the MIS.
  • Provide support and monitor the continuous entry of new IMLMA and VGD beneficiaries’ data in the MIS by coordinating with field including lowest levels such as union, factory, municipal and city corporations.
  • Demonstrate to DWA and other field staff how the IMLMA and VGD MIS functions as it is being developed and implemented as well as highlight the changes proposed by the MIS users and propose how to strengthen the MIS based on feedback from Government officials both at DWA and field level;
  • Capacity Development – the National MIS Operations Support Officer will transfer skills and knowledge to MIS Unit of DWA for maintenance of an effective MIS system for selected safety net. As the IMLMA and VGD MIS Manual is developed and as the programme seeks to strengthen its key components, it is expected that the MIS Operation Officer would provide the needed support to update the MIS as required by the schemes processes—namely those that respond to registration, targeting, payments, grievances and monitoring.
  • Provide technical inputs in the IMLMA and VGD programme meetings and the technical working groups, especially the MIS technical working group.
  • Work with DWA, MoWCA and WFP to source skilled Interns from academia to work with the Department of Women Affairs.
  • Contribute to Develop assignment plan, supervise and monitor the work of the Interns.
  • Provide IT support to DWA and field offices.
  • Provide MIS Support during the G2P Payment System rollout.
  • Coordinate with Finance Division during the rollout of G2P Payment System in DWA schemes.
  • Work on special assignments requiring his/her technical expertise that may arise during the contract period.


  • Bachelor's degree in Computer Science or related field with a minimum of five (5) years of work experience in a related role with experience in hardware and software operations. Educational and progressive work experience may be substituted for a bachelor’s degree at management’s discretion.
  • Minimum 3 years of experience managing MIS for any development programme.
  • Ability to identify and solve computer problems and act independently with a wide variety of employees and suppliers/vendors as required.
  • Good troubleshooting skills and the ability to understand and resolve technical problems independently.
  • Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
  • Ability to work well and punctually under pressure
  • Excellent skills in written and spoken English



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  • Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  • Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  • Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  • Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  • Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  • Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  • Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  • Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  • Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  • Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  • Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


  • Strategic approach to security risk management Demonstrates understanding of strategic approaches to security to identify potential threats. Contributes to the creation and implementation of WFPs mitigation measures.
  • Operational knowledge of security risk management Exhibits good understanding of day to day security operations. Works within own remit to proactively contribute to solutions to single or multiple elements of organisational security challenges.
  • Security resource management Demonstrates ability to track and compile reports on HQ and Field staffing and financial resource usage on a project-level basis.
  • Analysis and solution development Demonstrates understanding of key UN inter-governmental body partner agencies. Understands implications of security information and reports and supports in the identification of mitigating actions against threats and vulnerabilities to WFP’s operations.
  • Planning compliance and emergency management Supports in planning and prioritisation practices in-line with established security policies and procedures.


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