Monitoring and Evaluation Assistant

Norwegian Refugee Council, Iraq

Skill Required:, Monitoring and EvaluationProject Management
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
25th December, 2019

Job Description

Rights Respected, People Protected

NRC in Iraq

Iraq, with a long history of displacement, has seen an unprecedented rise in recent years. Of the more than 5.8 million Iraqis who fled their homes since 2014, two million remain displaced. Over four million Iraqis have returned to their area of origin. Many Iraqis have returned to areas that lack basic infrastructure, utility services and livelihood opportunities, or where explosive devices have not been cleared. Other challenges include: lack of security, community rejection, housing, property and civil documentation issues and lack of educational opportunities.
The UN estimates that more than 8 million Iraqis will need assistance in 2019, and 3.2 million children attend schools irregularly or not at all. Humanitarian agencies are asking for 569 million USD to deliver basic assistance to Iraqis (HRP 2018). With military operations against IS group having ended, the Iraqi government faces new challenges to ensure an inclusive reconstruction and reconciliation that will sustain peace.
Since 2010,NRC Iraq has been assisting internally displaced Iraqis, Syrian refugees, and host communities in Ninewa, Dohuk, Erbil, Kirkuk, Basra and Anbar. We focus on assisting the newly displaced, those in lengthy displacement in camps and those in hard-to-reach places. In 2018, NRC scaled-up programmes across Iraq to respond to the large-scale displacements and returns, especially in Anbar governorate, around Kirkuk and in Ninewa using our water and sanitation, education, camp management, legal assistance, livelihoods, camp management, and cash activities.The purpose of the Monitoring & Evaluation (M&E) Assistant position is to assist in the day to day implementation of M&E and ensure that urgent and sensitive complaints are addressed in a timely and appropriate manner. M&E Assistant will be reporting to M&E Officer. The position will be based in Basra city.

Role& Responsibilities:

  • Responsible for managing, recording, sharing, following up and consolidating community feedback about NRC’s interventions and ensuring community feedback is fed back into the project cycle management.
  • Providing useful and constructive information to target communities about NRC’s programs.
  • Responsible for improving the Community Feedback and Response Mechanism (CFRM) in coordination with the M&E Officer/Coordinator.
  • Ensure that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.
  • Ensure that all complaints are managed, compiled and, if needed, forwarded to relevant staff member as per described instruction included in the complaint mechanism manual.
  • Ensure that all the complaints are followed up closely with relevant department in order to resolve them within 2 working weeks (14 days).
  • Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization
  • Ensuring that information about NRC programmes and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.
  • Other activities agreed and discussed with the M&E Officer/Coordinator.

Our Ideal Candidate:

A university graduate in social sciences, economic, statistics, psychosocial or related field at least (1) one year of experience from working as a Project Assistant in a humanitarian/recovery context. Previous experience from working in complex and volatile.contexts. Knowledge of spoken and written Arabic and English.

Additional Information:

  • Contract period: Six(6) months
  • Salary/benefits: According to NRC’s salary scale and terms and conditions
  • Duty station: Basra,Female candidates are strongly encouraged to apply.
  • For full position details please click on Job Description


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