Monitoring and Evaluation Assistant

Norwegian Refugee Council, Iraq

Skill Required:, Monitoring and Evaluation
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
25th December, 2019

Job Description

Monitoring & Evaluation Assistant

The purpose of the Monitoring & Evaluation (M&E) Assistant position is to assist in the day to day implementation of M&E and ensure that urgent and sensitive complaints are addressed in a timely and appropriate manner. M&E Assistant will be reporting to M&E Officer. The position will be based in Basra city.

Role& Responsibilities:

  • Responsible for managing, recording, sharing, following up and consolidating community feedback about NRC’s interventions and ensuring community feedback is fed back into the project cycle management.
  • Providing useful and constructive information to target communities about NRC’s programs.
  • Responsible for improving the Community Feedback and Response Mechanism (CFRM) in coordination with the M&E Officer/Coordinator.
  • Ensure that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.
  • Ensure that all complaints are managed, compiled and, if needed, forwarded to relevant staff member as per described instruction included in the complaint mechanism manual.
  • Ensure that all the complaints are followed up closely with relevant department in order to resolve them within 2 working weeks (14 days).
  • Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization
  • Ensuring that information about NRC programmes and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.
  • Other activities agreed and discussed with the M&E Officer/Coordinator.

Our Ideal Candidate:

  • A university graduate in social sciences, economic, statistics, psychosocial or related field at least (1) one year of experience from working as a Project Assistant in a humanitarian/recovery context. Previous experience from working in complex and volatile.contexts. Knowledge of spoken and written Arabic and English.

Additional Information:

  • Contract period: Six(6) months
  • Salary/benefits: According to NRC’s salary scale and terms and conditions
  • Duty station: Basra,Female candidates are strongly encouraged to apply.
  • For full position details please click on Job Description


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