Monitoring and Evaluation Consultant

UN Relief and Works Agency for Palestine Refugees in the Near East , Amman, Jordan

Skill Required:, Monitoring and EvaluationProject/ Programme Management
Preferred Experience: 
3 Years
Email for CV Submission: 
Closing Date for Applications: 
31st March, 2020

Job Description

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.


Based on its protection mandate from the General Assembly, UNRWA has taken significant steps in recent years to strengthen its protection function. In particular, since 2014 a number of reforms have taken place to implement the Agency’s Protection Policy (2012), including the dedication of Strategic Outcome 1 of the UNRWA Medium Term Strategy (MTS) 2016-2021 to protection, establishment of protection teams in all the Agency’s areas of operation (Syria, Lebanon, Jordan, West Bank and Gaza) as well as the development of a number of policies, strategies, frameworks and guidelines. With the strategies, organizational structures and normative approaches developed, the most recent focus has been on the operationalization of these key commitments and plans.

The UNRWA Protection Division (PD), located in Headquarters Amman, provides strategic direction of, and coordination to, the implementation of the diverse protection activities across the Agency. These include providing technical support to the protection teams in the five field offices and supporting the key role of programme by providing protection in and through UNRWA’s service delivery. The Protection Division consolidated and integrated the different thematic strands of protection work across the Agency including child protection, gender/gender-based Violence (GBV), and disability.

The UNRWA Medium Term Strategy (MTS) 2016-21, presents UNRWA’s strategic vision and objectives for its programmes and operations for the period with the aim of maximizing its use of resources and the impact of the Agency’s operations in serving refugees. The MTS contains a comprehensive Common Monitoring Matrix (CMM) that includes outputs, indicators, including indicators of cost efficiency and effectiveness, baselines and targets. Progress against CMM and protection indicators is disseminated through an omnibus annual operational report.

In view of these monitoring and evaluation needs in protection, UNRWA seeks the services of a Monitoring and Evaluation consultant who will be an integral part of the Protection Division at UNRWA headquarters in Amman. The consultant will focus on the provision of enhanced capacity to the Protection Division, specifically in the development and deployment of monitoring initiatives for the Agency including, but not limited to, results-based monitoring systems, operational planning and reporting. Safe and ethical collection and management of protection information is also the basis of advocacy and protection mainstreaming.

Description of Duties and Responsibilities

Under the overall supervision of the Acting Chief, Protection Division, UNRWA, the consultant will undertake the following tasks:

  • Developing, updating and managing monitoring frameworks and tools applicable to UNRWA programming. This includes the development/ revision of performance indicators and methodologies related to protection to accurately collect data, facilitating the development of realistic intermediate and end targets, updating the RBM system to include new reporting structures and quality assuring data;
  • Supporting UNRWA protection teams in field offices in the effective use of methodologies and tools for planning, monitoring, reporting and programme coherence, the implementation of the monitoring and evaluation system, benchmarking and indicator measurement at the outcome level;
  • Coordinating the roll-out of the protection data management system across the Agency;
  • Administering and maintaining the protection case tracking and incident monitoring information management system;
  • Acting as the focal point for technical support for the Agency wide annual and mid-year results reviews related to protection;
  • Providing support towards the development of indicators for protection and other key Agency annual and periodic reports;
  • Preparing and coordinating inputs to all reports related to the Protection function in UNRWA and supporting fields in identifying successes and challenges and document lessons learned and good practice to strengthen knowledge management related to protection;
  • Supporting the Protection Division on any other tasks related to M&E.

minimum Qualifications and Experience

  • A university degree from an accredited educational institution in monitoring and evaluation, development, humanitarian studies or other related fields;
  • A minimum of 3 years of relevant experience at the national or international level in a UN agency, non-governmental or civil society organization;
  • Experience in data collection using information management system;
  • Excellent command of written and spoken English.


  • Proficiency in programme cycle management, inclusive of monitoring and evaluation and the logical framework approach;
  • Demonstrated analytical abilities and problem-solving skills;
  • Proven proficiency in the usage of computers and office software packages and experience in the handling of web-based management and monitoring systems;
  • Strong interpersonal and communication skills;
  • Strong organizational skills and the ability to meet deadlines;
  • Promotes organizational learning and knowledge sharing.


  • Experience in the design, monitoring and evaluation of development and humanitarian programming for UN agencies or NGOs;
  • Experience in protection;
  • Experience in the region;
  • Familiarity with Palestine refugee issues.


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