Monitoring, Evaluation, Accountability & Learning Assistant

Danish Refugee Council

Hatay, Turkey

Experience: 0 to 3 Years

Skill Required: Monitoring and Evaluation

This role has a field office focus and receives feedback from relevant stakeholders regarding the compliance of programme activities to DRC procedures and guidelines within the area of responsibility. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks.

Main responsibilities:

Monitoring and Evaluation 60%:

  • Carry out quantitative and qualitative data collection activities at either area or sub-office level
  • Support the design and piloting of monitoring tools to be used during activities and assistance
  • Undertake translation of monitoring tools (English to Arabic/Turkish)
  • Conduct field visits to the protection centres, livelihood centres, community centres and beneficiaries’ houses (where possible) and report
  • Facilitate KII and FGDs with beneficiaries and report accordingly
  • Closely work with MEAL Officers and MEAL Manager and contribute to the monthly, quarterly and regular reporting commitments.
  • Undertake data analysis (including data visualization) and produce reports accordingly in collaboration with MEAL Officers
  • Undertake data entry for monitoring and distributions

Accountability and Learning 40%:

  • Respond to DRC Feedback and Complaints Response Mechanism (FCRM) Hotline and WhatsApp calls and messages on daily bases, record them and report through digitalized system timely respecting confidentiality and safety of all parties 
  • Organize awareness-raising sessions about FCRM and DRC’s accountability principles to beneficiaries in training events, gatherings, and bilateral meetings (in-person and online)
  • Disseminate information about DRC FCRM using posters, visit cards, brochures, etc. to the public by any means possible in the training centers, offices, partner offices, online platforms, etc. 
  • Contribute to information-sharing meetings with MEAL Officers to present monitoring findings, complaint and feedback summary and evaluation learnings.
  • Follow up with the MEAL Manager, CoC focal points and relevant program staff to respond to the recorded complaints timely

About you;

  • To be successful in this role, you must have bachelor's degree in social science, statistics or relevant fields
  • Moreover, we also expect the following:
  • Required experience and competencies
  • Minimum requirements:
  • Fluent speaking and writing skills in English and Arabic
  • Working familiarity with MS Office Package especially (MS Excel, MS Word and MS PowerPoint)
  • Turkish Language skill (speaking and writing) is highly preferred
  • Minimum 1 year of experience in monitoring and evaluation or similar fields with local or international humanitarian organizations is highly preferred