Monitoring, Evaluation, Accountability & Learning Manager

Danish Refugee Council, Turkey

Skill Required:, Monitoring and Evaluation
Preferred Experience: 
5 years
Closing Date for Applications: 
8th September, 2019

Job Description

The MEAL Manager will work closely with the Head of Programmes (HoP) to strengthen DRC Turkey quality of programs and monitoring, evaluation, learning, accountability systems. Ensuring that 2the Turkey country office is complaint with Core Humanitarian standards in particular with Standard 4 (Humanitarian response is based on communication, participation and feedback), 5 (Complaints are welcomed and addressed) and 7 (Humanitarian actors continuously learn and improve).

This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

Duties and Responsibilities:

Technical Oversight:

  • Create a MEAL strategy in line with country needs and best MEAL practice, with practical guidelines which can be used and followed by the team and non-MEAL specialists.
  • Lead development, harmonization, and roll out of SOPs, tools and guidelines
  • Support in the creation of project, programme and country based logframes and M&E plans, ensuring that indicators are SMART.
  • Provide regular technical support and guidance to Technical Coordinators, Project Managers and other relevant staff in both a structured manner and on a case by case basis, in line with M&E plans
  • Provide regular technical support and guidance to Partner Organizations Program teams in both a structured manner and on a case by case basis, in line with M&E plans
  • Assure compliance with DRC standards and procedures and alignment with global strategy, through regular coordination with colleagues in support services at Area Office and Country Office level. Liaise with the HQ MEAL department to ensure compliance and understanding with all global standards, while at the same time, promoting to HQ experiences from the field to influence HQ policy and practice
  • Lead the development and implementation of Information Management (IM) platform and securely transfer large program field data, capacity build, train and support sectors and field staff to improve the field monitoring or any other monitoring needs. Provide suggestions for information management solutions, including design, key features, user interfaces, automatic analysis, data mining and automated reports.
  • Ensure that DRC’s Monitoring, Evaluation and Learning Minimum Operating Practices (MELMOPs) are understood and adhered to, completing the annual compliance check, and ensuring areas of weakness are incorporated into country-wide policy and/or practice
  • Support Sectoral Technical Coordinators to use pre-agreed indicators for core areas of work.
  • Complete regular field visits to ensure technical oversight and support, identify needs, and ensure quality programming
  • Support integration of DRC programming, under guidance of HOP

Project and M&E Implementation, Coordination and Oversight

  • Coordinate with field staff and partner organizations staff to develop tools and methods to improve data collection for example, surveys, assessment and beneficiary data
  • Link with data and grants management tools developed to collect information and profiling. Support team to use these tools on all projects activities levels. (Excel, SPSS, ODK, Survey, CTO…)
  • Organize, participate and collect field data and process / analyse this data. Take part and carry out assessments, evaluation and any other form of survey or review of projects. Undertake field trips and do physical observation on on-going projects
  • Undertake in-depth internal evaluations, especially on projects which will not have any external review.
  • Finalise data collection tools, such as surveys and questionnaires developed by the MEAL team in line with Turkey operating environment

Provide technical support to ensure that DRC is able to articulate and document relevant best practices and assess performance regularly against agreed program objectives and indicators.

  • Ensure all projects have adequate MEAL budget for effective MEAL work and prioritize spend according to core needs.
  • Donor focal point for M&E components of projects
  • Participate in project Kick-off meetings, Quarterly Review meetings and Close-out meetings to highlight cross-project components aimed at replicating good practices and strengthening synergies between projects or programmes.

Technical Line Management

  • Development of harmonized job descriptions and MEAL structures in all area offices
  • Develop and strengthen DRC’s MEAL department including coordinating recruitments, capacity building and performance management
  • Identify technical gaps and support capacity building for technical line reports
  • Contribute to setting performance objectives and performance appraisals of technical staff in the same field
  • When necessary, and with approval of his/her line manager, provide stop-gap support in absence of MEAL staff, in close coordination with senior national colleagues (identified by the PM before his/her absence)
  • Take the lead in recruitment, supporting and management of all external evaluation consultancies of large DRC projects implemented in Turkey, ensuring all projects are complaint with HQ guidelines on evaluations (thresholds plus post evaluation efforts).
  • Provide capacity building to MEAL and non-MEAL staff in key areas of project planning, M&E, Accountability, Qualitative and Quantitative research techniques and analysis.
  • Technical management of all senior members of the MEAL team, creating a suitable MEAL structure across all areas and the Country Office to ensure adequate MEAL support.


  • Coordinate the design and implementation of accountability systems for DRC projects working closely with Area Managers and Sectoral Technical Coordinators
  • Build the capacity of staff to plan and implement effective accountability systems for the country program
  • Strengthen the country program’s beneficiary and feedback complaint mechanism and set-up new systems as the program extends to new geographical areas
  • Organizational focal point on Core Humanitarian Standards, ensuring local compliance and reviews across all standards. Liaising with regional colleagues responsible for accountability, compliance and risk management.

Learning and Project Quality

  • Guide the regular sharing of the outputs and the M&E findings with projects staff and implementing partners
  • Regularly present key M&E findings to the Senior Management Team for further development.
  • Support DRC’s aim for further strengthened integrated programming and actively propose ways of achieving this using M&E finding.
  • Support DRC’s Partnership and Capacity Building team in strengthening partner organisations work and quality of their programming


  • Raise any issues of non-compliance and assure compliance with DRC standards and procedures
  • Coordinate with Comms/Advocacy team for success story content, communication tools, etc.
  • Provide regular updates to HoP and SMT
  • Any other duties as agreed with HoP

About you

To be successful in this role, you must have Master's degree in relevant field (development, social research preferably with a focus on monitoring and evaluation as well as compliance issues).

Moreover, we also expect the following:

Required qualifications:

  • Minimum of 5 years of work experience within the field of monitoring and evaluation, of which 3 in a similar management role;
  • Experience working with International NGO’s, UN agencies, line ministries and/or local authorities, preferably in migrants/refugee settings in complex emergencies;
  • Experience working in monitoring and evaluation of livelihoods and protection sectors in an emergency and post emergency context
  • Strong understanding of Monitoring & Evaluation principles and processes, including database management, reporting etc
  • Proven leadership skills and a competence in people management
  • Experience in developing/ guiding information management systems for large humanitarian programs
  • Experience in participatory assessment and community-based monitoring approaches;
  • Experience in partnership with Local Civil society and Government institutions
  • Experience of working with or providing support to partners and/or a partnership model of working
  • Demonstrable experience in the nurturing of organisational learning in programmes
  • Proven facilitation and training skills with diverse audiences of NGO practitioners
  • Clear understanding of Core Humanitarian Standards (CHS);
  • Experience with capacity building of national staff in the area of MEAL, and in convening and facilitating trainings and workshops
  • Excellent analytical and report writing skills (English)
  • Proven understanding of research methodologies and the nature of evidence which will influence key decision makers in the area.
  • Excellent skill in MS Word, Excel, and PowerPoint
  • Full professional proficiency in English
  • Knowledge of Turkish and/or Arabic is an advantage


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