National Evaluation Consultant

Committed To Good, Erbil, Iraq

Skill Required:, Monitoring and Evaluation
Preferred Experience: 
5 years
Closing Date for Applications: 
5th October, 2020

Job Description

CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.

Overview of position

Background information:

  • Our client is an operational arm of the UN, supporting the successful implementation of its partners’ peace building, humanitarian & development projects around the world. Their mission is to help people build better lives & countries achieve sustainable development.
  • Our client's areas of expertise cover infrastructure, procurement, project management, financial management & human resources.
  • Working with them:
  • Our client offers short‐ & long term work opportunities in diverse & challenging environments across the globe. We are looking for creative, results focused professionals with skills in a range of disciplines.
  • Diversity:
  • With over 4,000 personnel & approximately 7,000 personnel recruited on behalf of their partners spread across 80 countries, their workforce represents a wide range of nationalities & cultures.
  • They promote a balanced, diverse workforce, a strength that helps us better understand & address their partners’ needs & continually strive to improve their gender balance through initiatives & policies that encourage recruitment of qualified female candidates.
  • Work life harmonisation:
  • Our client values its people & recognises the importance of balancing professional & personal demands.
  • Hub in Amman:
  • The hub in Amman implements projects in Jordan, Lebanon, Iraq, Syria, Turkey & Yemen, in partnership with bilateral donors, national govt's & other UN agencies. With an established presence across the region, the office runs operations including large scale procurement, project development, technical management & provides financial, human resources & infrastructure related services. The functional objective of the hub in Amman is to deliver its projects in an efficient, effective manner & in line with the principles, rules and regulations of the UN, in order to support the response to the current needs & national priorities in the region.
  • They are committed to achieving a fully diverse workforce.

Role objectives

Background information

Job specific:

  • The Iraq Internally Displaced Peoples Information Centre (IIC) was launched in 2015 following an inter agency assessment into the information & communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter agency accountability mechanism that allows affected populations to directly influence the evolution of humanitarian response in Iraq. The IIC is implemented by our client & is funded by a range of partners. Since its launch, the IIC has handled more than 396,000 calls, giving information to more than 2 million individuals. The IIC’s primary objective is to promote 2 way communication between affected populations to:
  • Empower communities through the provision of accessible & timely information on how to access humanitarian services & resources required to improve their situation.
  • Help ensure efficient & effective coordination of humanitarian actors operating in Iraq by collecting & circulating information about the urgent needs & priorities of affected populations, as well as the information gaps between them & the delivering actors.
  • Support an environment of transparency & accountability by establishing an easy to access & safe mechanism through which critical feedback & complaints can be submitted & referred to humanitarian actors to influence humanitarian programming & shape advocacy.
  • Our client is seeking a national consultant to support to conduct an objective assessment of impact, effectiveness, efficiency, relevance & sustainability aspects of the performance & progress of the IIC project in an effort to improve the lives of affected populations in Iraq. The evaluation will be conducted by a team of 2 external consultants including 1 international Evaluator, who will act as TL. The outcome of the consultancy is to identify additional avenues to increase cooperation & accountability between the IIC & its stakeholders including the cluster partners, international NGOs & other UN agencies in order to ensure:
  • Clear positioning of the IIC within the broader collective accountability framework of the humanitarian system in Iraq by reinforcing IIC mandate & objectives to stakeholders & partners.
  • Ensure effective channelling of feedback & complaints to humanitarian actors to influence humanitarian programming & inform evidence based advocacy. In this regard, the consultant is expected to have an open dialog with all stakeholder through conducting various meetings, key informant interviews, etc.
  • Analyse the relevance of the IIC’s current focus & recommend direction with the evolving operating context from humanitarian to early recovery.
  • Evaluation of the IIC user’s experience (all steps the caller is doing when calling to the IIC & the application of the information provided to the agencies for program decision making to ensure the closure of the feedback loop.


  • Master’s Degree in Project Management, Development Policy & / or Planning, Business Administration or any relevant discipline with 5 years of relevant experience OR Bachelor’s Degree with a combination of 2 years of relevant professional experience in Program / Project Evaluation, may be accepted in lieu of a Master's Degree.


  •  Minimum of 5 years of progressive experience in M&E, data collection & analysis is required.
  •  Experience in program & project evaluation techniques & participating in evaluation missions is required.
  •  M&E experience in Iraq or similar contexts is desired.
  •  Good computer skills & familiarity with statistical packages is required.
  •  Conceptual analytical & evaluative skills to conduct independent research & analysis, including familiarity with & experience in the use of various research sources, including electronic sources on the internet, intranet & other databases.
  •  Good contextual knowledge of local issues, community priorities, social, cultural constraints & realities is desired.
  •  Excellent communication & writing skills, in both Arabic & English is required.

Required language skills:

  •  Must be fluent in English, Arabic & Kurdish.


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