National Professional Officer (Human Resources)

World Health Organization(WHO), Kuala Lumpur, Malaysia

Skill Required:, HR and AdminProject/ Programme Management
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
29th August, 2016

Job Description

Description of duties:
- As one of the National Professional Officers (NPOs) within the Global Human Resources (GHR) Team, and under the direct supervision of a Human Resources Officer/Manager, the incumbent will lead a sub-unit within GHR. 
- He/she will provide guidance and advice to the team members in contract issuance and maintenance as well as in administration of entitlements. He/she will also provide support to developmental activities to improve performance where necessary.
The duties to be performed by the incumbent will cover, but are not limited to the following: 
- Assist supervisor in setting the objectives for the team; 
- Make proposals to improve internal efficiencies and support the delivery of results in developing and implementing strategies;
- Analyze training needs for the team and develop training plans and ensure the effective delivery of the plan; 
- Provide a variety of technically specialized services in the areas of contract and entitlements administration, including verification and/or approval (within the delegated authority) of contracts, letters, and other official documents and authorization of entitlements and statutory travel requests; 
- Set, plan and monitor objectives and priorities for the sub-team; 
- Evaluate performance of team members and provide regular feedback; 
- Motivate team members to provide high-quality, client-oriented services; 
- Monitor compliance with the Service Level Agreements (SLAs) and Special Operations procedures (SOP) and draw attention to deviations and errors so that corrective actions can be taken; 
- Ensure that HR Operations are correctly implemented in the Global Management System (GSM); 
- Provide guidance and when necessary, train team members on the correct application of rules in the processing of transactions, encouraging them to bring to his/ her attention any complex cases and/or issues; 
- Bring to the attention of the supervisor cases that warrant special attention or detailed analysis. Prepare background information and a recommendation to facilitate the decision making process;
- Propose process improvements as necessary; 
- Assist his/her supervisor in reviewing and resolving complex HR issues raised by staff members; 
- Provide guidance to clients on correct application of Staff Rules, HR policies and procedures; 
- Take the lead role on specific projects and provide technical support as needed; 
- Provide effective support to GSM users on HR Modules; 
- Assist the supervisor in GSM/Technical/System Management and GSM Quality Assurance; 
- Perform other duties as required.
- University degree from a recognized university with specialization in human resources management, business administration, behavioral sciences or any other related field.
- Excellent knowledge of HR management concepts and applications in a larger Organizational context.
- Ability to lead and motivate a group of team members to achieve the unit's goal.
- Ability to work under pressure and prioritize workload.
- Good planning and applied management skills.
- Analytical and general organizational skills.
- Excellent inter-personal and communication skills.
- Ability to impart knowledge to others.
- A minimum of five years of proven experience in the area of human resources management at a professional level. 
- Supervisory experience preferably in a large organization.
- Experience in the application of HR policies and procedures.
- Experience in working in a Shared Service Centre.
- Experience in Oracle or another ERP system such as SAP or People Soft.
- Expert knowledge of English, both written and spoken.
- Intermediate knowledge of French, both written and spoken.
Additional Information:
- This vacancy is open to Malaysian nationals living in the local commuting area.
- Only candidates under serious consideration will be contacted.
- Other similar positions at the same level may be filled from this Vacancy Notice; including those of a temporary nature for a period of 12 months.
- A written test may be used for screening purposes.
- Other benefits include: 30 days annual leave, child allowance, pension plan and medical insurance. 
- Annual salary ranges from MYR116,194 to MYR146,539 depending on qualifications, skills, and experience. 
How To Apply:
- If you are Interested kindly use the following link to apply:

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