Office Assistant

Food and Agriculture Organization

Rome, Italy

Experience: 0 to 3 Years

Skill Required: Media and Communication

The Office Assistant performs a variety of routine administrative transactions and office support functions contributing to the smooth and efficient running of the work unit.

Supervision Received/Exercised

The Office Assistant reports to the Director, ESF and receives guidance from a higher-graded Office Assistant. He/she acts independently in routine matters and consults with supervisor(s) on new and/or more complex issues and procedures. Supervision received provides for technical and procedural guidance and on-the-job learning.

Working Relationships

The Office Assistant interacts with a variety of colleagues from within the work unit. Interactions relate to the exchange of routine information and the provision of standard office support services.
Key Functions/Results:
  • Type, format and draft routine correspondence; collate tables, reports, presentations, publications, and other documentation.
  • Receive, screen and direct telephone calls and visitors; respond to routine internal and external enquiries and/or refer to appropriate contacts/units.
  • Enter, retrieve, structure and update selected information and data from various sources (e.g. Intra-/Internet, office files, etc.); present results in standard format.
  • Set up and maintain office files and reference systems according to standard procedures.
  • Initiate, view and track a variety of administrative transactions in the computerized financial/travel/human resources systems.
  • Support the organization and administration of meetings, workshops and events (e.g. arranging for meeting rooms and other facilities).
  • Assist with arranging for travels: organize transport, logistics, accommodation, documents.
  • Ensure availability of office supplies and appropriate maintenance of office equipment.
  • Perform other duties as required.
Impact of Work:
The Office Assistant participates as part of a team in the provision of administrative and office support services. Actions reflect on the immediate and wider work unit.
Candidates Will Be Assessed Against The Following:
Minimum Requirements:
  • Education: Secondary School Education.
  • Two years of relevant experience in office support work.
  • Working knowledge (proficient – level C) of English.
IT Skills:
  • Knowledge of the MS Office applications, Internet and office technology equipment.
  • General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.
Technical Skills:
  • Knowledge of the communication and documentation standards.
  • Knowledge of corporate computerized financial/travel/human resources systems and administrative procedures and policies.
  • Knowledge of the organizational structure.