Officer, HR in Emergencies Project Coordination

International Federation of Red Cross And Red Crescent Societies, Switzerland

Skill Required:, HR and Admin
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
27th September, 2017

Job Description


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 190 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
Organizational Context
The International Federation of Red Cross and Red Crescent Societies (“the Federation”) is the world’s largest volunteer-based humanitarian network. The IFRC Secretariat (“the IFRC”) is based in Geneva and has regional and country offices throughout the world.

Under the leadership of the Secretary General, the IFRC provides the central capacity to serve, connect, and represent Red Cross / Red Crescent National Societies. The IFRC focus includes providing support with governance mechanisms; setting norms and standards; directing and coordinating international relief operations, resource mobilization, technical support including providing guidance; ensuring consistency, coordination, and accountability for performance; knowledge sharing; and expanding engagement with partners.

The IFRC headquarters is organized in three main business groups: (i) Partnerships, including Movement and Membership, (ii) Programmes and Operations, and (iii) Management, each one of them led by an Under-Secretary General. The Management Division is in turn organised in three Departments: Finance and Administration, Human Resources, and Information Technologies, each of them led by a Director.

This position is located in the Human Resources Department and reports to the Manager of the Business Partnering Unit, whom in turn reports to the HR Director.

Job Purpose

To coordinate and support the overall work of the “Competency Framework and Support Services in Emergencies” reference group in the Surge Optimization Process, taking a leading role in the development of necessary tools, procedures and guiding materials.

Job Duties and Responsibilities

Coordinate the overall work of the Competency Framework sub-project (part of reference group 2).

  • Facilitate regular consultations (e.g. bi-weekly with the project leads and monthly with the group members).
  • Work with project partners and internal and external stakeholders to develop and promote the initiative, including the other working groups, aligned with the overall communication / marketing of the Surge Optimisation process. Provide regular reporting and evaluation of the processes and tools to influence future planning.
  • Manage the timelines to ensure that deliverables are met.
  • Support the project leads to manage stakeholder coordination and buy-in (technical, regional, national society and others to be identified)

Development of the competency framework

  • Support the project leads to develop surge role profiles based on the competency framework as relevant in consultations with stakeholders. This further includes defining mechanism to embed roles into existing rosters.
  • Development of the templates which will accompany the competency framework (e.g. interview questions, end of mission forms, appraisal forms, etc.)
  • Support project leads to finalise the development of the competency framework with the addition of leadership, cross cutting areas, assessment and Transition / Recovery / slow onset & protracted crisis, and training and learning facilitators and mentors.

Pilot and roll out the Competency Framework

  • Support the process of piloting the preliminary role profiles and coordinate the feedback.
  • Support the evaluation and follow up on the recommendations of the evaluation.
  • Support the roll out of the Competency Framework for all surge roles with relevant stakeholders such as technical departments of the IFRC, the IFRC surge desk and regional offices, in cooperation with the learning and development coordinator (reference group 7).
  • Develop training and technical guidance (manual) for relevant Federation and National Society units on the operationalisation of the competency framework.
  • Help align databases and surge mechanisms to the competency framework
  • Work in close collaboration with the learning and development reference group (RG7) and technical departments to identify how competencies are defined through training and learning

Support the surge database revision

  • Work with the database group/consultant on development of a database to hold the data on the competent staff and agree mechanism for alerts to, and deployments from this database
  • Agree new mechanisms for storing data of staff on the basis of competencies, creating a harmonised data-set where all trained/competent personnel can be searched/found for deployment regionally and/or globally.

Support sub-project 2 (Support Services in Emergencies)

  • Develop an HR toolkit that includes: updated job description, templates and HR forms, Locally recruited vs non-locally recruited, HR staffing modalities (volunteers, casuals, day workers, NS secondees etc.), HR processes in emergencies including payroll set-up, staffing databases, R&R and specialist policies and support.
  • Develop an HR toolkit ‘lite’ for operational managers, flagging all key points for operational managers of operations without HR delegates deployed.
  • Provide support to the Support Services in Surge sub-project (roll out of the approach for other support services such as administration finance, Information management).


Required: First-level university degree in a relevant area.

Preferred: Advanced university degree in Human Resources Management or Project Management.


  • At least three years of experience in human resources management or another relevant area
  • Experience managing and delivering HR projects
  • Experience drafting HR documents, including policies, manuals and guidance, in English

Preferred: Experience developing competency frameworks or practical experience using competency frameworks across the employee life-cycle.

Knowledge, skills and languages


  • Knowledge and/or experience of Federation HR and Surge systems and procedures
  • Excellent collaboration and team working
  • Thorough understanding of the RCRC Movement and knowledge of the IFRC Surge system
  • Fluently spoken and written English

Preferred: Good command of another IFRC official language (French, Spanish or Arabic).

Competencies and values

  • Values: Respect for diversity; Integrity; Professionalism; Accountability
  • Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

Comments: The selected candidate will be contracted by the British Red Cross and seconded to the IFRC


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