Operations Manager

Clinton Health Access Initiative, Freetown, Sierra Leone

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
9th June, 2018

Job Description

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. 

The team in Sierra Leone has been engaged by the Ministry of Health and Sanitation (MoHS) to support the health sector's recovery in the wake of the devastating Ebola crisis and has evolved that support to a broader health system strengthening approach. This is a unique moment for Sierra Leone as global attention offers the country an opportunity to build a more resilient and robust health system.

CHAI provides technical assistance to Sierra Leone's Ministry of Health and Sanitation in two key focus areas: Human Resources for Health (HRH) and Supply Chain (SC).  These teams closely collaborate with government to strengthen national health systems and played a vital role in post-Ebola recovery efforts. The HRH team has provided the MOHS with assistance in establishing a national health worker strategy, identifying cost-savings by completing a national payroll verification, increasing the number of salaried health workers, and improving the visibility and quality of the future health worker pipeline. The SC team has provided support with improved forecasting, procurement, and supply planning for the largest national drug and medical commodity supply chain, while also assisting the government with the national procurement unit’s reform process. CHAI Sierra Leone continues to build upon these accomplishments by expanding into other high priority areas including Health Financing and Sexual and Reproductive Health.

To expand CHAI’s delivery capabilities as it’s Sierra Leone portfolio expands, the Country Team is seeking an Operations Manager to oversee all administrative and finance functions. The Operations Manager will report to the Deputy Country Director and will responsible for ensure that CHAI’s administrative, financial, and support staff maintain high a degree of performance in their mission to enable CHAI’s program teams to save lives.


  • Oversee CHAI’s administrative and finance staff in Sierra Leone to ensure that staff work effectively and efficiently to meet program needs by implementing clear performance standards and feedback mechanisms, facilitating proactive and responsive communication between operations team members and program staff, facilitating regular conversations on performance and professional development, and jointly preparing skills development plans to ensure team members can capably carry out assignments.
  • Oversee and ensure the integrity and compliance of all procurement processes by designing and implementing systems to facilitate adherence to procedures and processes by all staff and service providers, monitoring goods and supplies purchased, and facilitating close collaboration and proactive communication between program leads and operations staff to continuously improve the value, quality, and reliability of procurement functions.
  • Ensure operations staff maintain an effective system to meet the transport needs of staff in the most cost-effective manner possible—including through overseeing, planning, and tracking vehicle allocation, movements, utilization, fuel consumption, etc. and ensuring regular reports are provided to country management—while ensuring vehicles are maintained in safe, working order and facilitating close collaboration and proactive communication between program leads and operations staff to continuously improve the efficiency of fleet management functions.
  • Take overall responsibility for the management of and accountability for fixed assets and maintain an effective system for ensuring all stock and fixed assets are accounted for through up-to-date asset registers and inventory lists—as well as ensuring regular reconciliations.
  • Coordinate with Global Talent Acquisition and Global Human Resources functions and the Country Management Team to develop and implement a local talent acquisition strategy, ensure local position advertisement strategies are developed and implemented for all open positions, and coordinate the onboarding of all new hires.
  • Coordinate with the Global Human Resources function and the Country Management Team to manage vendors and other service providers related to payroll, insurance, pension, and other benefits for local and international staff, regularly review and assess CHAI’s local benefits package and the performance of related service providers, and provide recommendations to the Country Management Team to continuously improve the value received for these services.
  • Liaise with CHAI’s Institutional Donor Relations team and the County Management Team to coordinate the development of external and internal reports—thereby ensuring the preparation and submission of adequate and timely reports.
  • Ensure the implementation and maintenance of financial policies, procedures, and controls necessary to ensure high standards of accountability—and meeting donor requirements where applicable—including the implementation of robust internal and external auditing standards and the submission of timely, accurate reports to the Country Management Team and CHAI’s Global Finance function.
  • Oversee financial procedures, including recording of transactions related to program activities, and ensure accounting functions achieve high accuracy in the entry and maintenance of all financial information.
  • Ensure finance staff maintain a clear, efficient system for monitoring and analyzing expenses against approved program budgets, providing monthly budget variance and program expense reports to the Country Management Team.
  • Ensure finance staff adequately support Program Managers to ensure compliance with CHAI financial policies and procedures—and that program budgets and revisions are prepared in accordance with established donor procedures and budgetary guidelines—while providing feedback on the reasonableness and consistency of program budgets.
  • Perform other duties as requested by the Deputy Country Director.


  • Bachelor's degree or equivalent plus 6 years work experience OR advanced degree or equivalent plus 4 years work experience OR equivalent work experience
  • Demonstrated competence in procurement, logistics, administration, financial management, and related disciplines
  • Demonstrated ability to lead small teams with a customer- or client-focused service ethos
  • Seasoned operator who knows how to get things done - on time and on budget
  • Entrepreneurial ability to work quickly and effectively with minimal supervision
  • Excellent business-oriented oral and written communication skills
  • Ability to handle multiple tasks simultaneously, set priorities, and meet deadlines
  • Ability to absorb and synthesize a broad range of information
  • Ability to work within budgetary constraints
  • Great mentor, manager, role model and team player
  • Sensitivity to local political and cultural contexts
  • High level of proficiency with Microsoft office software, particularly Word, Excel and Powerpoint


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