The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
To coordinate OBD’s communications and outreach programme; to conduct research on for OBD relevant topics and provide written input; and to support OBD’s efforts to promote conflict prevention and conflict competency.
KEY ACCOUNTABILITIES (not all-inclusive)
- Develop and plan outreach and learning strategies aimed at promoting awareness and understanding of OBD’s role and services in informal conflict resolution, including providing easy access to information, articles, and research material relevant to WFP employees globally.
- Produce, develop and oversee production of information products, such as WFPgo articles, booklets, audio-visual presentations, relating to OBD activities and services. This includes drafting, research, obtaining clearances, liaising with other offices regarding design, printing and other production elements.
- Evaluate the effectiveness of outreach efforts, through developing customer satisfaction surveys; review survey results, and make recommendations for improvements
- Prepare client surveys for those employees bringing issues to OBD, as well as for stakeholders; collect and analyse data from surveys and related sources; and prepare statistic reports as required.
- Assist in responding to incoming information requests and draft written contributions to queries, policies and reports.
- Conduct research within and outside WFP in the field of conflict resolution and other matters related to OBD’s mandate, including WFP policies, systemics issues, and Ombudsman profession related matters.
- Assist in the writing and editing of the OBD annual report.
- Develop conflict competence training initiatives in multiple languages, including skill-building trainings, interactive workshops, and presentations.
- As OBD’s focal point for induction and training, develop and deliver outreach and learning activities on informal conflict resolution and conflict management to help employees and the organization to build conflict management capacity; ensure incorporation of issues related to OBD’s mandate in trainings and communication materials.
- Provide Ombuds services in line with the four Ombudsman principles confidentiality, neutrality/impartiality, informality and independence to WFP employees.
- Perform field visits as required.
- Perform any other duties or special projects to support OBD in carrying out its functions, as assigned.
STANDARD MINIMUM QUALIFICATIONS
Education: Advanced University degree in Communications, Public Relations, Journalism, Information Management, Marketing, Public administration or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses.
- At least 5 years of progressively responsible professional experience and a proven track record as a communications or marketing specialist, or trainer or adult educator.
- 2 years of international experience within an international organization.
- Experience in developing communication strategies/advocacy campaigns/marketing plans.
- Experience in developing outreach and training materials using different media.
- Experience in delivering training and presentations to multi-cultural audiences.
Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.