Program Assistant

World Bank Group

Amman, Jordan

Experience: 3 to 5 Years

Skill Required: Monitoring and Evaluation

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2022, IFC committed a record $32.8 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises.

IFC’s Amman office is seeking to recruit two highly motivated Program Assistants to provide effective and efficient administrative support to the assigned departmental team. This role will contribute to the effective operation and administrative coordination of the team in the assigned department and should be ready to step up to undertake new responsibilities and challenges with enthusiasm.

Duties and Accountabilities:

Duties will include, but are not limited to:

  • Provide primary assistance in the implementation of the teams work program, including some specialized support in a specific area(s), e.g. task management, procurement, database management, information technology, editorial assistance, etc.
  • Provide high-quality support to the department/team, including scheduling of appointments, monitor documents for signature/approval; supervise and follow up on issues and priorities; handle incoming correspondence and internal and external queries; draft and handle routine correspondence.
  • Identify and resolve diverse issues/problems as they arise, which often requires interpretation of existing procedures and processes and independently determining the appropriate application.
  • Suggest ways to enhance work organization and effectiveness.
  • Exercise quality enhancement function for project and other documents by ensuring adherence to departmental and institutional guidelines.
  • Serve as an information resource on the status of projects/products and draft a variety of standard project-related correspondence.
  • Act as back-up to other assistants in the office in their absence or during a lively period.
  • Undertake ad hoc duties that may be assigned by the Country Manager, or the designated Task Team Lead.
  • Work will involve frequent interaction with the following:
  • Internal contacts: other VP units, World Bank as well as staff in all locations, locally and internationally.
  • External contacts: Government Officials, Consultants, External Organizations, and other Service providers.

Selection Criteria

  • Bachelor’s degree with at 3 – 5 years’ relevant work experience in a large multinational organization
  • Proficiency in office productivity tools (including MS Office, Excel, PowerPoint, Word, Outlook)
  • High degree of judgment and tact in handling, processing, and communicating matters of a sensitive and confidential nature
  • High degree of motivation, initiative, flexibility, and reliability
  • Outstanding interpersonal skills to interact effectively with a range of contacts internally and externally and deal effectively with diverse situations which require good judgment, tact, and diplomacy
  • Proven ability to work effectively in a team-orientated, multi-cultural environment, and function as an effective team member in various groups
  • Strong written and verbal communication skills to prepare draft communications and ensure quality of written outputs
  • Ability to produce high-quality work under pressure
  • Effective time management and organizational skills
  • Fluency in English and Arabic