Program Manager: Data Utilization and Analytics

Palladium International , South Africa

Skill Required:, Monitoring and EvaluationProject Management
Preferred Experience: 
5 years
Closing Date for Applications: 
21st March, 2020

Job Description

Company Overview

Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview

Through Translating Data for Implementation (Data.FI) award, Palladium is seeking a Program Manager: Data Utilization and Analytics. This a seconded position to the South African National Department of Health, based in Pretoria.

Data.FI is a five-year global project funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) and the U.S. Agency for International Development (USAID). Data.FI partners with PEPFAR programs to accelerate and sustain access to high-quality data to expedite HIV epidemic control and maintenance. Data.FI supports host country governments to enhance existing health information systems (HIS) and conduct in-depth analysis of HIV epidemiologic and program data to inform management responses to gaps in HIV and AIDS programming and sustain impact by supporting local partner transition.

In South Africa, Data.FI is supporting the National Department of Health (NDoH) to strengthen the national health information system, providing support to Tier.Net and the continued development of a national data warehouse solution. Data.FI also extends NDOH capacity to support national HIV policy implementation through a number of secondee positions

Position Description

The Program Manager (PM) will be responsible for managing the strategic activities to improve the data quality improvement and lead initiatives to comprehensively manage processes to maintain TIER. These include capacity building efforts. This position will work closely with the TB/HIV Information System (THIS) integration team to ensure collaboration between teams and with the Senior Technical Advisor to steer comprehensive maintenance and data quality improvement.

The PM is responsible to ensure quality on all outputs and the timely delivery of expected results. The PM will be proactive and anticipative in suggesting new project areas within the scope of the expected results. The PM will be responsible to translate the data analysis into practice or policy applications or documents and advise the NDOH accordingly. The PM is ultimately responsible for leading the DUA team, in terms of providing strategic vision and practical management, as well as setting up appropriate reporting structures.

The PM will work as a seconded asset to the NDOH. This cross-cutting role supports the NDOH HIV, TB and M&E clusters. The PM will project manage the project team, coordinate the Provincial Support Associates (PSA), the Analysts and work closely with the THIS PM. The PM will oversee project deliverables in line with the targets. Program management will include assistance with developing and rolling-out training content, leading data quality improvement initiatives, refining interventions based on project outcomes to ensure project deliverables are achieved.

The PM will ensure regular communication is disseminated within the THIS team and, as appropriate, with national managers. This multi-directional flow of information is essential to enable national managers to be responsive to the complex technological and organizational changes. This includes working within National Units and fostering integration within the eHealth initiatives within the NDOH.

This work will include coordinating multiple stakeholders to support the comprehensive maintenance of TIER.Net and quality assurance of data. The PM will be positioned to manage the project plan to ensure trainings are conducted throughout the year, will work with the PSAs to ensure provinces and districts receive sufficient support and mentorship to effectively engage with the system and comprehensively improve the quality of data. The candidate will ensure the 9 provincial implementation teams (PIT) and 52 District Implementation Teams (DIT) understand the technical requirements to comprehensively manage TIER.Net and sufficiently engage with the data to both improve the quality of data and use the data to inform program and patient improvement efforts.

To support project management, the PM will be expected to keep a keen eye on programme data, monitor data flow data flow and submission in an effort to pre-empt challenges and to address these through provincial and district engagements. The PM will work closely with the PSU to determine appropriate remedial actions and deploy solutions.

The PM should be willing to take on routine tasks such as data entry and be capable of engaging in high-level strategic discussions with a multi-cultural, multidisciplinary set of actors. The PM must be a self-starter and have outstanding problem-solving, organizational, and communication skills. They must be able to work independently and be able to efficiently collaborate with dispersed teams. They must also be able to work with managers who are often off-site or working remotely, and as such be comfort with Skype and other forms of electronic communication.

The position reports to the NDOH leads for technical direction and is based in central Pretoria.

Primary Responsibilities

  • Coordinate the Provincial Support Associates (PSAs) to ensure appropriate support and training is offered to the provinces and districts
  • Oversee reporting, data quality improvement and system maintenance to preempt challenges and work with the PSU to determine appropriate actions and deploy solutions
  • Utilize analytics to monitor performance and highlight gaps to support NDOH M&E, TB and HIV programs and work collaboratively within the team to address the gaps
  • Support the preparation of strategic documents to inform NDOH interventions
  • Coordinate the execution of all components of the program; ensure that annual work plan, and all other quarterly and routine reports are produced and delivered on time
  • Develop strong working relationships with key stakeholders in government, international partners, donors and NGOs, and ensure maximum coordination of resources and effort
  • Provide all the necessary support to the Government to facilitate national level meetings, strategic document preparation and technical support visits
  • Manage staff
  • Assist with the development of systems and processes to collect, analyze, and present data on national program performance and efficiency
  • Liaise closely with technical partners in government to monitor and evaluate interventions against objectives and targets
  • Help identify new opportunities and good practice both externally and from within
  • Prepare complex, accurate and timely budget analyses that are tightly linked to strategic objectives
  • Support senior management in management of donor communication and reporting
  • Perform other tasks as necessary

Reporting requirements

  • The role reports into the South African National Department of Health.
  • The post-holder will have limited reporting requirements into Data.FI/Palladium.

Minimum education and experience required

  • Have a tertiary level degree in public health, epidemiology, health informatics, biostatistics or equivalent experience, a minimum of a Bachelors’ degree; Master’s in public/global health, health informatics, or equivalent, preferred
  • Minimum of 5 years proven experience in working with and implementing ART or TB M&E systems with increasing levels of responsibility and experience
  • Must have experience using TIER.Net, experience using one or more of: ETR.Net, EDRweb, webDHIS a plus; familiarity with the SA government health management information system (the DHIS), preferred
  • Project management experience to lead a team in conceive, plan and execute programs or projects with documented results
  • Experience working with government

Key competencies and professional expertise required

  • Ability to navigate complex government processes and favorably influence decision-making in a professional and collaborative manner
  • Strong leadership and organizational skills
  • Proactive self-manager with the ability to build strong professional relationships with a range of stakeholders in a challenging, multi-cultural environment
  • Strong analytical (quantitative and qualitative), problem solving, and communication (written and oral) skills
  • Ability to work independently and effectively in high-pressure, fast-paced environment and handle multiple tasks simultaneously whilst mentoring a team to perform consistently
  • Ability to multi-task and adapt to fast-paced and changing environments with a strong commitment to excellence, both internally and externally, and with limited-structural support
  • Ability to handle multiple tasks simultaneously, set priorities, and work independently and flexibly with a strong commitment to excellence and limited supervision
  • Ability to work within budgetary constraints typical in a small foundation
  • An ideal candidate is highly motivated and a self-starter
  • Must be proficient using MS Office (especially Word, Excel, Access and PowerPoint) and conducting internet research is essential; SPSS and SAS, or other statistical software package, knowledge a plus (analytical skills may be tested during recruitment process)
  • Strategically minded, able to think creatively around long-term program objectives and the detailed steps necessary to achieve these goals
  • Excellent organization, interpersonal, and communication skills in English (written and verbal)
  • Must have driver’s license.


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