Program Manager II, Case Management Rapid Response

Catholic Relief Services, Kampala, Uganda

Skill Required:, HR and Admin
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
15th June, 2017

Job Description

About CRS:
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS is an international non-governmental organization (NGO) supporting relief and development work in over 93 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs.  CRS has worked in Uganda since 1965, initially providing emergency assistance to Sudanese refugees living in the north. Over the years, CRS has expanded its programming to also address development needs in western, central and eastern Uganda. CRS’ projects in Uganda currently include agriculture, child protection, health, microfinance, peacebuilding, system strengthening, and youth.

Job Summary:

The 4Children CMRR Program Manager (PM) will coordinate all aspects of the CMRR activity, in close consultation with the 4Children consortium partners. S/he will be responsible for the administrative, technical and financial management of the CMRR activities in Uganda to meet the stated objectives and targets. S/he will be a dynamic person with strong interpersonal and organizational skills, who thrives in a complex, busy work environment.

Specific job responsibilities:
Technical Leadership

  • Provide overall management and technical support for the CMRR activity in coordination with the 4Children consortium partners and staff.
  • Coordinate with the respective line ministries/officials, Interagency Working Group members, and OVC Implementing Partners to build strategic partnerships and leverage in-country case management experience, systems and tools.
  • Coordinate regular activity updates to enable the staff, partners, and other key stakeholders to track progress, proactively identify potential challenges, and identify correction actions.
  • Assist 4Children team to engage key stakeholders throughout the CMRR activity.

Program Management, Administration, & Quality

  • Oversee the development, implementation, and review of monthly plans to monitor progress of expected outputs, deliverables, and financial expenditures.
  • Support the development of partner and consultancy agreements in line with the activity goals and timelines - in close coordination with 4Children leadership.
  • Support staff and partners to monitor progress against the activity objectives, targets, and standards.
  • Provide support to the Project Director and consortium partners to address emerging issues identified by stakeholders throughout the planning and execution of this activity.
  • Support the 4Children team to ensure accurate and timely reporting; review actual financial performance against the project performance and report any variances.
  • Ensure project implementation is in accordance with CRS programming principles and CRS core values and engage respective country-program staff for support as needed.

Monitoring, Evaluation, Accountability and Learning

  • Support timely preparation and review of narrative reports.
  • Facilitate the identification of lessons learned and documentation of best practices for dissemination and learning.

Program Manager Competencies

  • Set clear goals and manages toward them
  • Collaborate effectively with staff and stakeholders
  • Manage financial resources with integrity
  • Apply program quality standards to project design and organizational learning

Agency-wide Competencies (for all CRS Staff)

  • Serve with Integrity
  • Model Stewardship
  • Cultivate Constructive Relationships
  • Promote Learning

Required Qualifications:

  • Master’s degree in Sociology, Social Work, Public Health, International Development, or a related field.
  • Minimum of 5 years’ experience in programs, ideally focused on OVC programming.
  • Demonstrated knowledge and experience in building local capacity for case management, ideally in East Africa.
  • Proven project management skills - including project design, financial management, MEAL and ability to successfully supervise, manage and coordinate staff, consultants, and partners to deliver quality results under strict timelines.
  • Familiarity with USG rules and regulations.
  • Commitment to uphold CRS agency standards, policies and procedures, and comply with donor requirements.
  • Fluency in written and spoken English.

Personal Skills:

  • Outstanding interpersonal and communication skills to create a supportive work environment, and promote teamwork at all levels.
  • Highly proactive and self-disciplined; able to multi-task and work successfully under tight deadlines.
  • Excellent written and analytical communication skills; able to develop clear, concise and user-friendly presentations and reports.


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