Program Officer

FHI 360, United States

Skill Required:, Education ManagementProject/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
31st July, 2021

Job Description

Job Summary / Responsibilities

The Program Officer II is a member of the Access Teacher Engagement Team reporting to the Program Manager and collaborates with the project team and ECA/A/L to provide technical and programmatic support to exchange program design and implementation to include the development of program materials, technical review of content, support of partners and participants, coordination of exchange logistics and operations, and support of program monitoring and evaluation. This position also supports other teacher professional development initiatives by providing technical assistance to content, materials and resources development and monitoring deliverables. Specific responsibilities include:

Exchanges: Virtual and In-Person

  • Support the planning and implementation of international exchange programs with participant support, partner relationships, and client requests.
  • Review exchange content and design to ensure alignment with program requirements including TESOL Content Standards, Instructional Design and Online Learning (IDOL) guidelines, Open Educational Resources (OER), mentoring guides and activities, facilitator feedback, and ECA branding.
  • Support monitoring activities during the implementation of virtual exchanges in synchronous and asynchronous settings.
  • Contribute to the preparation and delivery of orientation training for virtual exchange participants.
  • Assist in the development of program materials for exchanges such as guides, templates, and Standard Operating Procedures (SOPs).
  • Manage exchange participant communication before, during and after the exchange and troubleshoot issues associated with the application process and program participation.
  • Support partner requirement and selection with Request for Application (RFA) development and proposal review.
  • Support post-program activities of exchanges to include data collection on participant engagement and experiences and tracking completion rates for badging and certification.
  • Support the administrative, operational and logistical aspects of exchange programming.
  • Accompany exchange participants, as needed, to monitor technical quality and facilitate program logistics.
  • Document project accomplishments, challenges and lessons learned to be shared internally and externally through reports and presentations.

Teacher Professional Development Activities

  • Provide technical assistance to the program by sourcing, editing, and revising content to be used across Access teacher engagement initiatives.
  • Assist in monitoring deliverables specified by consulting agreements for teacher professional development resources and materials.
  • Support materials and resources development including guides and templates for teacher professional development activities.
  • Perform other duties, as assigned.


  • Bachelor’s Degree in Education with TESOL certificate or endorsements. Master’s Degree in Education, TESOL, Applied Linguistics, or related field strongly preferred.
  • Minimum of 5 years’ experience in the education sector with background knowledge of non-governmental organization (NGO), government agency, or private organization processes
  • Demonstrated professional experience in the field of TESOL.
  • Experience with program management, international exchanges, and U.S. Government rules and regulations.
  • Strong communication skills with the ability to connect to a wide range of stakeholders in a clear, positive manner; ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders.
  • Demonstrated ability to work cooperatively with partners, international participants, and colleagues.
  • Experience developing and editing content for an international audience of educators, especially English teachers.
  • Exceptional capacity to manage multiple priorities, deal with inquiries and requests, and maintain close attention to detail.
  • Capability of working independently as well as in a team environment by taking initiative, meeting deadlines, solving problems, and adapting to changing priorities.
  • Strong interpersonal communication skills demonstrated by the ability to work in a multi-cultural environment with sensitivity and respect for diversity.
  • Strong computer skills including use of databases, survey software, word processing software, Microsoft Excel, SharePoint, and Google platforms.


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