Program Officer

Mercy Corps, Washington, United States

Skill Required:, Project/ Programme Management
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
13th November, 2020

Job Description

The Program Officer will be responsible for the implementation and administration of MCNW’s programs operating in Vancouver and Clark Country. These programs include emergency grants, micro-lending, small business technical assistance and counseling and credit coaching. The role requires excellent community outreach and partner coordination, proven public speaking and representation skills, passion and commitment to reach out to and work with underserved small business owners in Southern Washington, strong administrative, organizational and writing skills, and proven coordination skills with MCNW’s other offices to arrange clients services from other team members.

The Program Officer will represent MCNW to clients, partners and city and county governments for Southern Washington and the Vancouver office. They will be responsible for direct client services of all MCNW programs. They will be directly responsible for accurate data tracking of all programs. They will report into the Southern Washington Program Manager and coordinate client services with the MCNW team in Portland and Seattle. They will help MCNW roll out strategies and processes that reinforce MCNW’s commitment to diversity, equity and inclusion in the office, as well as with clients/partners and in our communities.

Essential Responsibilities
Program Administration

  • Oversee ongoing program administration in Vancouver, Clark County and throughout Southern Washington if expansion occurs.
  • Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values including diversity equity and inclusion values and targets, quality standards and strategic plan.
  • Market the three or four business development programs and products to potential clients, existing and potential funders and referral sources.
  • Administer the emergency grants, loan and education counseling programs and processes while tracking and reporting activity, progress and impacts.
  • Ensure that underserved clients are effectively served according to established criteria.
  • Integrate community approaches, gender sensitivity, capacity building and our commitment to diversity, equity and inclusion into all activities as appropriate.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

Distribution of Emergency Grants and Goods (PPE)

  • Support the Southern Washington Program Manager and consultant with processes leading up to the distribution of emergency grants to small businesses in response to Covid-19.
  • Assist the Program Manager with developing relationships with organizations and groups who will help us advertise the grants among their constituents.
  • Take questions from organizations and clients interested in applying for the grants.
  • Forge partnerships and develop systems to identify and track those who will receive PPE (e.g. masks).
  • Support ongoing monitory and evaluation of grant recipients.

Credit Coaching

  • Develop strategies and conduct outreach with community partners to coordinate marketing and implementation of the Master Your Credit seminars.
  • Use Outcome Tracker to manage counseling client data. Duties include data input, running reports, and tracking client information to ensure completion of requirements.
  • Pull credit reports, complete credit assessment, and provide one-on-one coaching during seminars and follow-up sessions.
  • Recruit, train, and coordinate outreach and event scheduling with community partners who will assist with community outreach, host the seminars, and provide the one-on-one credit coaching.

Micro-lending Administration

  • Work with the Southern Washington Program Manager to market loan products to local residents. Advise and assist them with loan applications, compiling needed documentation and working with loan clients. Generally, the Program Manager will engage with the loan applicants once it is determined that MCNW will move forward with a formal application and underwriting process.
  • Provide business advisory technical assistance to both prospective loan applicants and existing clients.

Supervisory Responsibility

  • None.


  • Reports Directly To: Southern Washington Program Manager (Vancouver-based)
  • Works Directly With: The entire MCNW team in Seattle, Walla Walla and Portland
  • Accountability to Participants and Stakeholders
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • Experience working with diverse and underserved communities and low-income individuals
  • Minimum of 2 years’ of experience with direct client service by providing small business consulting, small business education, public speaking, or relevant experience such as small business management/ownership, social service work, etc.
  • Minimum of 2 years’ experience assessing business plans, analyzing, data management, processing, and other relevant administrative areas
  • BA/S or equivalent experience in management, business, accounting or economic development or a related field of study
  • Exceptional writing skills and ability to present complex concepts and/or analysis clearly
  • Experience analyzing, structuring, and closing business loans is a plus
  • Individuals who are fluent in a second language, especially Spanish, are encouraged to apply


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