Programme and Operations Coordinator

Danish Refugee Council

Copenhagen, Denmark

Experience: 0 to 3 Years

Skill Required: HR and Admin

The DRC-UNHCR Resettlement Roster consists of more than 500 experts, who after a thorough recruitment process have become members and are offered deployments to UNHCR operations worldwide.
The responsibility of the Programme and Operations Coordinator will be to contribute to the support and ongoing administration of the deployees on the roster.
You will report to the Head of the DRC Standby Roster but will be working in close collaboration with the rest of the DRC SBR team.  
Key responsibilities:
  • Responsibility for all tasks related to a selected number of deployments of experts on the roster. This includes developing deployment offers, requesting contracts, submitting relevant documents to UNHCR, booking flight tickets, supporting visa applications, briefings of the deployees, and other practical tasks.
  • Liaise with UNHCR bureaux, country and field offices.
  • Continuous follow up, support and monitoring of ongoing deployments.
  • Debriefing and closure of deployments, including financial settlements and deployee reporting.
  • Update and maintenance of deployment files and information in tailormade database to ensure efficient deployments, statistics, and donor compliance.
  • Update of budgets and deployment overviews.
Other tasks:
  • Provide input on strategy development, standard operating procedures etc.
  • Contributions to donor compliance and donor reporting
  • Other ad hoc and backstopping tasks including cross cutting responsibilities.
  • To be successful in this role we expect you to have excellent interpersonal and communication skills and the ability to quickly build rapport with individuals and groups. You must be able to work autonomously, take initiative and pro-actively engage with others. In addition, all employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity. 
Moreover, we expect the following:
  • Degree in Human Resources, Refugee Studies, International Development/Relations, Social/Political Sciences, or other relevant discipline from an accredited academic institution
  • Experience with human resource management, preferably remote staff welfare support
  • Flair for and interest in working with advanced software systems (ERP system and tailormade database)
  • Ability to work in a multicultural environment, and the capacity to empathise and relate to people with diverse backgrounds deployed to international duty stations.
  • Excellent English language communication skills (reading, writing, speaking, listening)
  • A systematic mindset and good attention to detail
  • Flair for budgets and numbers
  • The ability to work under time pressure with many simultaneous tasks.
Qualifications are also desirable:
  • Experience working directly with refugees.
  • Experience with roster management
  • Familiarity with UNHCR and its policies and procedures