The Executive Office (ExO) provides vision, innovation and organizational leadership, and strategically directs and manages UNV. The ExO defines UNV’s long-term goals and immediate objectives, taking into account UN General Assembly resolutions and UNDP/UNFPA/UNOPS Executive Board decisions. The ExO leads the organization’s development, articulation and implementation of the substantive, financial and operational aspects of the UNV programme, e.g. strategies, policies and guidelines.
Reporting to the Programme Specialist, RBM, the Programme Associate, RBM, is responsible for corporate taxonomy, data gathering, processing and compiling, ensuring accuracy, integrity and timeliness, in close coordination and information exchange with the Programme Analysts, RBM, in the Regional Offices. Such data includes volunteer statistics, financial data and other data for performance monitoring and reporting. The Associate takes part in the quality control efforts to ensure and leverage quality results.
Duties and Responsibilities
Quality assurance and coordination of volunteer data and reporting
In close consultation with Volunteer Solutions Section (VSS) and Information and Communications Technology Section (ICTS) conduct assessment of data accuracy, quality and reliability (UVP, Quantum) by running consistency checks and investigating causes of discrepancies and proposing corrective actions;
Periodically review and monitor existing data to ensure information required for reporting purposes is entered correctly and ensure that appropriate action is taken;
Review and provide inputs to adjustments and enhancements of UNV’s volunteer data management applications (UVP, Quantum, VRA, CRM) to ensure key data is captured for corporate reporting purposes;
Provide corporate volunteer statistics required for the UNV Annual Report, corporate reviews and evaluations, the Executive Board report, and partner outreach and communications documents;
Liaise with the Information and Communications Technology Section, Volunteer Services Centre, Volunteer Solutions Section, Financial Resources Management Section, and Regional Offices to provide information on the development of real-time data collection and business intelligence needs;
Prepare and provide bi-annual UN Volunteer snapshots and other data to facilitate monitoring of progress.
Analysis of corporate planning and performance
Carry out trends analysis for establishment of performance measurements, such as by country, region, sector, theme, partner agency, gender, funding source and other variables;
Compile and maintain historical data on UN Volunteer statistics, ensuring accuracy, consistency and clear presentation, including quality control aspects;
Prepare data in response to ad hoc queries and requests from internal and external clients;
Provide corporate management information and reports on all aspects of UN Volunteer data and statistics;
Support SVF Steering Committee with data collection, SVF reports reconciliation and other SVF technical and data integrity matters.
Capacity building, innovation and knowledge management
Contribute to knowledge building and sharing on volunteer mobilization and Results-Based Management;
Co-facilitate RBM meetings and knowledge networks to actively promote exchange of experiences and good practices;
Act as the corporate focal point for internal and external stakeholders on UNV taxonomy and reporting;
Provide inputs and feedback for the improvement of systems and related processes that enable the Executive Office’s timely and quality delivery;
Stay abreast of and share innovative results reporting and business intelligence solutions, best practices and lessons learned within the peace, development and volunteerism sectors.
Management, helpdesk and enhancement of corporate RBM tools
Ensure adequate testing of reporting solutions and dashboards for volunteer reporting (VRA), business intelligence (BI) and volunteer mobilization forecast (CRM VMF);
Support the development and delivery of training packages (onsite and online) to UNV staff, in close coordination with the Capacity Development and Learning team at UNV;
Provide helpdesk functions and support delivery of the volunteer reporting (VRA), business intelligence (BI) and volunteer mobilization forecast (CRM VMF) services;
Ensure adequate internal oversight and pro-active communication with vendors on the operation and enhancements of RBM tools.
Administrative and team support
Focal point for Executive Office on financial and budget matters; creation of requests for payments; facilitation of Charts of Accounts for Executive Office budget, requests for budget revisions, monitoring expenditure; liaison with Financial Resources Management Section;
Procurement focal point for Executive Office, creating all requisitions and procurement plans for the office;
Supports with travel plans creation and liaison with Travel Unit;
Provide other varied support as needed/requested within the RBM team and the broader Executive Office, including meeting minutes and correspondence.
Required Skills and Experience
Education:
Secondary education;
University degree in development studies, social sciences, economics, data science, business administration, or similar subject matter is highly desirable, but it is not a requirement.
Experience:
Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant experience in data analysis, quality insurance and reporting;
Knowledge of Business Intelligence and data systems highly desirable;
Proficiency in MS Suite applications, with advanced working knowledge of Excel;
Working knowledge of UNDP/UNV/UN systems such as Quantum an asset, as well as knowledge of other corporate accounting/ERP systems;
Fluency in English;
Proficiency in an additional official UN language (particularly Arabic, French or Spanish) is an asset.
