Programme Director

Concern Worldwide, Syria

Skill Required:, Monitoring and Evaluation
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
7th October, 2020

Job Description

Your purpose:

You will manage the MEAL team to ensure high quality programming and learning through quantitative and qualitative monitoring and accountability to beneficiaries of Concern’s programmes.

You will be responsible for:

Supporting Programmes on Planning, Monitoring and Evaluation

  • Revise and update Concern’s M&E Strategy for Syria and Iraq, including standard protocols, procedures and modes of engagement for different points in proposal development, the project cycle, and for interventions in different sectors (WASH, FSL, etc.). This should include a strong component of remote monitoring modalities.
  • Provide technical advice and supervise conducting research for new programme proposals and support the preparation of project concept notes, proposals, logical frameworks in line with Concern’s Results Based Management guidelines, ensuring Concern’s and/or donor’s standard indicators are used consistently.
  • Participate in and actively contribute to programme coordination meetings and planning sessions.
  • Advising programme teams and partners to ensure M&E plans are in place and followed and that reporting templates are up-to-date, effective and appropriate.
  • Support the design of surveys for on-going interventions, liaising as necessary with Concern’s PALU team and technical advisors in Dublin.
  • Support the establishment of monthly project achievement review meetings to keep senior staff and programmes staff aware of targets and achievements according to the project log frame.
  • Review and revise M&E reports providing feedback and quality assurance on data analysis and writing before sharing to external parties. This includes supporting programme teams in the writing of donor reports.
  • Act as focal point and work cooperatively for the planning and implementation of M&E activities throughout the programme cycle (baseline, midline, endline, evaluation) of Concern, partners and consortium members.
  • Document, advise and implement learning on M&E tools and strategy is incorporated into programme design.
  • Strengthen links with M&E departments in other NGOs through effective and on-going coordination, information-sharing and results dissemination at regional level and national level.
  • Research and advise on up to date monitoring and evaluation techniques, including remote quality control measures, in line with programme and MEAL objectives.


  • Promote accountability and ensure compliance with the requirements of Code of Conduct and its associated policies Anti-Fraud Policy and Core Humanitarian Standards (CHS), ensuring the effective functioning of the Complaint Response Mechanism (CRM) to ensure maximum protection of programme participants and the efficient and transparent use of Concern’s resources.
  • Oversee the CRM in Syria and Iraq.
  • Ensure appropriate accountability mechanisms are put in place and functional, ensure targeting errors are duly corrected including implementation of Complaint Response Mechanism Policy.
  • Advise on the establishment and maintenance of proper feedback mechanisms in line with accountability standards, including refining digital feedback mechanisms for beneficiaries.
  • Support programming and field staff to ensure that projects are designed and carried out with participation from all affected communities and that information is shared with affected communities.
  • Ensure that staff and partner staff at all levels fully understand and promote accountability to beneficiaries through training and coaching.

Information Management

  • In conjunction with programme teams, design remote management data collection tools including use of Digital Data Gathering tools
  • Contribute to donor reports on project deliverables
  • Improve the storage and dissemination of information within the programme.
  • Advise on appropriate data collection technologies, including database storage and management.


Ensure that all assessment/evaluation reports meet Concern and DAC criteria, and promote the integration of recommendations and lessons learnt in project planning and future programming.
Advise and support MEAL team implementation of programme assessment, surveys and evaluations.
Ensure learning reviews are conducted and documented for all projects, appropriate to length, scale and complexity.

  • Work with the MEAL departments of Concern’s local partners to ensure effective monitoring systems and tools are in place which address indicators set out in project proposals and partnership agreements. Provide technical advice and support where needed.
  • Ensure that learning from partnership projects is systematically captured and shared between partners.

Capacity Building

  • Lead and advise MEAL and programmes staff, contributing to their capacity building and career development.
  • Line manage and coach all team members to ensure they fully understand outcomes which are expected of them, through Concern’s Performance Development Reviews system (PDR’s).
  • Capacity building of national project staff and partners with updates on training materials and technical knowhow.
  • Build the capacity of the M&E team and wider programme team in the collection and analysis of quantitative and qualitative data, including the organisation of training seminars.
  • Ensure team members are aware of core Concern policies and procedures relevant to their work, and with the support of others, carry out regular briefings on these policies, including the Code of Conduct and its Associated policies, security management, accountability. Contribute to the implementation of these policies.
  • Facilitate peer monitoring and learning opportunities in coordination with consortium/partner organisations in Syria/Iraq.

Your skills and experience will include:


  • This position demands a highly organised and dynamic individual with a demonstrated ability to achieve results in a demanding environment.
  • Master’s level degree in development studies, social policy or a related subject.
  • Previous experience in M&E of humanitarian and development programmes and strong understanding of M&E principles and processes, including database management, reporting etc.
  • Demonstrable experience in the nurturing of organisational learning in programmes.
  • Strong facilitation and training skills with diverse audiences of NGO practitioners.
  • A strong understanding of the management of knowledge within NGOs or development organisations and an ability to link this to system development.
  • Ability to work effectively with and contribute to multidisciplinary teams and provide team leadership as required.
  • Strong understanding of research methodologies and the nature of evidence which will influence key decision makers in the area.
  • Demonstrable understanding and knowledge of inequality, rights related to development and emergency contexts, gender inequality, analysis and prevention and response to Gender Based Violence.
  • Computer literate with Microsoft Office, Outlook, Excel and Word.


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