Programme Manager

Universal Postal Union

Bern, Switzerland

With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.

Main duties:

Under the direction and responsibility of the Coordinator, DPRM.PPRE:

Coordinate and supervise all strategic and programme activities in the areas of/or in relation to :

  • Universal service obligations, postal policy and regulation
  • UN policies
  • Support the Coordinator, DPRM.PPRE in relation to the work of the Council of Administration and Congress

Postal Policy and Regulatory reform work manage the development, implementation, monitoring and evaluation of policy advice, recommendations and proposals for the relevant bodies of the UPU and the Executive Management of the International Bureau on the following matters:

  • The provision of the universal postal service (UPS) by UPU member governments including the scope of the UPS, its regulation and financing, and its nexus with other public policy objectives of UPU member country governments;
  • Domestic postal policy and regulatory reform and best practice;
  • WTO and broader UN policy issues and how they relate to postal services and other areas of UPU competence;
  • Access and Interconnectivity issues from a policy and regulatory perspective;
  • Supervise and ensure: (a) the conduct of studies; (b) the organization of forums such as conferences and workshops; (c) the development of best in market tool kits, that foster the sharing of policy and regulatory best practise and policy formulation recommendations in the area of postal regulation; (d) technical assistance to member countries in respect of matters under the purview of the programme.
  • Spearhead and contribute to the development of innovative UPU products and services in the areas of postal regulation.
  • Supervise all activities covered by the team in charge of the UPU Acts in close cooperation with the legal directorate
  • Represent the UPU at relevant forum meetings including conferences and events.

 Organization of the work of the Congress and CA Secretariat Work

Help coordinate and support the work of the CA Secretariat in the provision of the substantive input required for the meetings of the CA, its Management Committee and other International Bureau internal committees dealing with the CA including:

  • Drafting of agendas, documents and reports of various bodies of the CA, within the competencies of the programme;
  • Preparation of the required briefings related to the work of the CA for General Management of the International Bureau, CA Chair and other committee as required; and
  • Preparation and publication of the summary record of the annual CA sessions and the quadrennial CA report to Congress

 Help coordinate, manage and support the preparatory work related to the organization of the Congress including but not limited to matters such as:

  • Congress calendar, agenda and composition of Congress committees;
  • Congress proposals;
  • Preparation of the required briefings related to the work of Congress for General Management of the International Bureau, regional meetings and member countries

Building networks to support work

  •  Manage and develop relations with UPU external stakeholders and partners in the fields of postal reform, policy and regulation
  • Represent the UPU at relevant forum meetings including conferences and events.

Qualification And Skills Required


  • Advanced university degree (Master's degree or equivalent) in economics, business administration, political science, international relations or any such related field, or first university degree (Bachelor's degree or equivalent)


  • With an advanced university degree at least 10 years, with a first level university degree at least 12 years of international experience in two or more of the other areas covered by the position.

Technical knowledge:

  • Solid knowledge and proven experience in policy and regulatory frameworks formulation, advice and inter-governmental negotiations over a broad range of public policy domains.
  • Solid knowledge and proven experience and in securing, building and maintaining stakeholder relationships.
  • Sound knowledge of and proven experience with policy and regulation development and implementation, project management and evaluation methodologies.
  • Very good knowledge of the environments and networks of international organizations (private and public).
  • Practical knowledge in public policy advocacy, preferably in an international context.
  • Familiarity with the rules and procedures and cooperation mechanisms used in the UN system would be an advantage.

Skills and abilities / competencies:

  • Ability to manage multi-stakeholder projects in a multicultural context
  • Ability to educate and communicate on the UPU's objectives and activities in the areas covered by the position
  • Ability to plan and act; also on a long term basis; ability to work as part of a team
  • Good interpersonal and presentation skills; strong ability to develop arguments/ excellent communication skills with strong representational abilities
  • Negotiation skills
  • High sense of professional integrity and political sensitivity

Language skills:

  • Proficiency in English or French. Working knowledge of the other language would be an asset.