Programme Operations Officer - Staff Development and Learning

WHO - World Health Organization, New Delhi, India

Skill Required:, Project/ Programme Management
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
18th December, 2017

Job Description

To plan, implement and evaluate the SEAR Staff Development and Learning Programme that is systematic, strategic and sustainable:1. Focus on enhancing core support, technical, managerial and leadership competencies of staff members in support of present and future health development activities of the Region;2. Facilitate application of Performance Management and Development System (PMDS) as a major tool to assess individual and/or team SDL activities;3. Coordinate a biennial SDL Plan and Programme based on identified needs using established criteria;4. Establish guidelines for monitoring and evaluation of the impact of learning activities of strategic value to SEAR and the Organization, and to individual staff members, teams/groups;5. Review implementation and utilization of resources, and recommend adjustments to SDL policy, strategies and programmes if necessary.


Under the broad guidance of Director, Administration and Finance and the direct supervision of the Regional HR Manager, the incumbent:

  • Facilitates implementation of SDL training activities in SEAR including its systematic monitoring and evaluation;
  • Proactively searches for available training opportunities and resources to meet regional learning needs; proposes local training providers, including providing operational support in conducting planned SDL activities for different categories of SEAR Staff;
  • Updates and maintains inventory of training activities undertaken and prepares various reports required by governing bodies including specific reports measuring impact of SDL activities in relation to SDL Workplan Objectives;
  • Guides staff in the development of individual training plans based on job evaluations, office workplans and assists organizing training programmes on HR issues;
  • Coordinates orientation/briefing/debriefing programmes for SEAR staff including monitoring and reporting on the SEARO induction programme;
  • Undertakes initiatives with the guidance of supervisor in popularizing e-platforms like iLearn, Sharepoint;
  • Supports preparation of workplans and budget statements regarding resource requirements for learning and develops appropriate cost based proposals; and
  • Performs any other duties, as required.



Essential: University degree in Public or Business Administration or related field

Desirable: Training/specialization in Staff Development and Learning skills/ human resources area.


Essential: Minimum two (2) years' experience in general administration

Desirable: Experience in WHO, other UN Agencies or in a large multi-national or international organization, preferably in handling functions relating to Staff Development and Learning and/or Human Resource Management.

Skills: Knowledge of the training and development planning procedures and techniques. Understanding of organizational development and human resources management. Ability to draft reports succinctly and precisely. Ability to interact with all staff and external partners.

WHO Competencies

  • Teamwork
  • Respecting and promoting individual and cultural differences 3. Communication
  • Setting an example 5. Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Local language Hindi.


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