Programme Policy Officer (Accountability and Affected Populations, AAP)

World Food Programme, Ankara, Turkey

Skill Required:, Project/ Programme Management
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
3rd December, 2018

Job Description


WFP has been operational in Turkey since 2012, working with a local partner and in close cooperation with the Turkish Government to provide food assistance in government run refugee camps in the southeast of the country. Assistance is provided through an electronic e-voucher that can be redeemed in contracted shops. In mid-2015 WFP expanded its support to the off-camp refugee population.

In 2016 WFP signed an historic contract with European Union for 1 billion Euros to provide multipurpose cash support to 1.3 million refugees living outside of camps across Turkey. The programme has since experienced rapid growth which has provided new opportunities and challenges for enhancing accountability to affected populations on the cash based programme with the urban refugee population.

WFP’s commitments on AAP focuses on:

  • Strengthening information provision to the affected population through communications channels implemented in 5 languages (Arabic, Farsi, Pashto, Turkish and English) including:
  • The 168 call centre with a capacity of 30 operators which has responded to over 850k calls to date.
  • A dedicated Facebook page with over 75k followers and a 2-hour response time to user questions/complaints.
  • An SMS platform that can reach 2.4 million refugees.
  • Outreach staff operating out of 9 offices across Turkey and with national coverage.
  • A dedicated website available in 3 languages.
  • Printed materials distributed in 4 languages to affected populations and partners (with nearly 3 million printed materials have been distributed to date).
  • Participation of affected persons in decisions on programming throughout the programme cycle.
  • Establishing and improving mechanisms to allow affected populations to provide feedback and make complaints related to WFP’s programmes.


Minimum Qualifications:

Education: Advanced University degree in International Affairs, Economics, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of relevant work experience.

Experience: 4 years of relevant experience, and at least 2 years in humanitarian programming.


  • Has experience in implementing technical programs (i.e. cash, e-voucher, protection etc.).
  • Has experience of working in direct contact with refugee populations
  • Has experience of compiling data and writing reports
  • Has experience of providing trainings or facilitating learning
  • Has experience of working with different stakeholders, including NGOs, UN agencies and local government
  • Has experience of managing teams and providing technical guidance
  • Has implemented programmes and provided input into designing operations
  • Has provided input into policy discussions and decisions


  • Has experience of mass communications
  • Has experience working with institutional donors
  • Has experience in community mobilization & community level dialogue

Language: Fluency in both oral and written communication in English and Turkish is required. Arabic language considered a significant asset

Nationality and Residency: The applicant should be either a Turkish national or have a valid Turkish residence at the time of application.


These jobs are found in Headquarters (HQ), Regional Bureaux (RBs) or Country Offices (COs) and job holders report to a more senior Programme Policy Officer.
Job holders are likely to be working under the close support and guidance of a more experienced professional staff member receiving guidance and regular feedback on work performed. They are typically involved in programme or policy activities or similar nature and analytical work of limited complexity.


To provide support to policy and programme activities that effectively meet food assistance needs.

KEY ACCOUNTABILITIES (not all-inclusive)

Support the Country Office & partners to increase awareness and capacity on AAP

  • Provide capacity building trainings and support to WFP and partner staff;
  • Assist in documenting good practices to share with management and partners;
  • Support the development of AAP guidance and standards internally and for partners.

Assist WFP and partner staff in planning and implementing AAP commitments

  • Support in undertaking AAP analysis of current and planned programmes;
  • Support in integrating good practices in AAP approaches into existing programmes;
  • Plan and lead consultations with the affected population;
  • Plan and implement sensitization campaigns for the affected population;
  • Support in implementing effective beneficiary complaints and feedback mechanisms;
  • Regularly analyze AAP related data and ensure findings inform programme design and review processes;
  • Regularly report on AAP activities.

Engage with relevant external stakeholders on AAP related issues

  • Participate in interagency fora to facilitate learning exchange in relation to AAP, as well as, where requested, support in developing guidance and standards on AAP for relevant sector working groups;
  • Promote key WFP AAP messages through existing government and community structures;
  • Perform other tasks as required.



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  • Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  • Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  • Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  • Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  • Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  • Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  • Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  • Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  • Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  • Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  • Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


  • Programme Lifecycle & Food Assistance Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.
  • Transfer Modalities (Food, Cash, Voucher) Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development.
  • Broad Knowledge of Specialized areas (i.e. Nutrition, VAM, etc.) Demonstrates the ability to interpret basic data in the context of WFP specialised fields to contribute to technical programme design, implementation and monitoring.
  • Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
  • Strategic Policy Engagement w/ Government Develops thorough recommendations using multiple inputs (e.g., government counsel, research, own experience) to strengthen national or subnational entities and government owned food and nutrition security programmes.


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