Programme Support Assistant

Danish Refugee Council, Lebanon

Skill Required:, Finance and AccountsProject/ Programme Management
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
18th April, 2019

Job Description

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

About the job:

Recruiting a motivated and qualified Programme Support Assistant to support DRC distribution and basic assistance program in Akkar. This position will be a part-time role, the selected candidate is expected to work between two and eight days per month (depending on the programmatic need), Working days will be specified on a monthly basis.

Your main duties and responsibilities will be:

  • Actively participate in the organization and implementation of the regular E-card distribution cycles in Akkar area.
  • Support the Programme Support Team Leader (PTSL) in the preparation of distribution consolidated reports.
  • Refer vulnerable cases identified during the distribution process to the protection and other departments.
  • Deal with complaints or issues related to distribution/cards during the distribution and through distribution hotline.
  • Deliver training sessions during the distribution on the usage / type and modality of assistance.
  • Assist in the management of distribution site before, during and after every distribution cycle.

About you:

To be successful in this role we expect you to have a High School diploma or to be a fresh graduate. Moreover, we also expect the following:


  • Work or volunteer experience in the field of distribution or emergency response is essential
  • Previous experience with INGOs or local NGOS is highly desirable, preferably in Distribution, Food Security or related sectors
  • Strong negotiation and conflict resolution skills mainly with refugees
  • Flexibility in terms of working hours and working locations
  • Good communication, interpersonal and listening skills
  • Computer Skills: Intermediate level in MS Word and Excel
  • Arabic(fluent), English (good)

Desirable: Bachelor University degree is a plus, preferably related to international development, economics, business, education or social sciences


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