Programme Support Officer

International Federation of Red Cross and Red Crescent Societies

Bangkok, Thailand

Programme Support Officer (PSO) for Asia Pacific, is based in the Bangkok, Thailand, Division Office and is part of the larger Programme Support Unit (PSU). The PSO is responsible for monitoring that grants in an assigned portfolio are developed and implemented in compliance with required internal standards and processes as well as donor grant requirements and applicable rules and regulations.  

The PSO shepherds grants through the award management cycle, serving as the point of contact between shepherds me Units and Support units, analyzing process gaps, and flagging issues for resolution.  The position reports to the PSU Manager.

Job Duties and Responsibilities

  • Works closely with PSU Manager, Business Analyst and other support unit counterparts to ensure global, division, and country Programme teams can meet department standards and grant requirements in areas such as proposal and sub-award development, sub-award compliance monitoring, and data management.
  • Recruits, trains and supervises volunteers to provide seamless support to assigned programmes.
  • Monitors compliance with grant requirements and internal standards along the award management cycle, including concept and proposal development, agreement negotiation, and analysis of resource requirements, performance metrics, monitoring and evaluation plans, and reporting requirements.
  • Monitors through established BvA meetings and other relevant ISD forums and processes, budget spending and analyzes together with Programmes and Finance implications for achievement of programme goals and objectives.
  • Provides support to areas including data input for portfolio monitoring and dashboards.
  • Drafts and/or copy-edits proposals and donor reports and, as needed, coordinates the process for developing specific concepts, proposals and sub-awards.
  • Participate in programme and grant management related special projects when needed and as primary roles and responsibilities of the PSO allows, and PSU Manager authorization.
  • Other duties as assigned.



  • Bachelor’s degree or higher in a relevant field 



  • Minimum of 5 years relevant experience
  • Prior track record in successful grant management
  • Strong experience managing complex programmatic portfolios on tight timelines essential
  • Proven track record supporting the delivery of programmes on time, scope and budget


  • Field experience working in developing countries managing disaster response, disaster preparedness, or recovery programmes
  • Experience working with local partner organizations
  • Experience recruiting and supervising volunteers

Knowledge, Skills and Language


  • Excellent interpersonal skills and the ability to work effectively and in a collegial fashion with people from a wide range of backgrounds and cultures
  • Responsible, self-motivated, and work well in both team and matrix structures
  • Willing to maintain a flexible schedule to accommodate time zone differences, deadlines and responsibilities related to surge assignments
  • Up to 25% international travel required with possible long assignments to support country or regional priorities.
  • Strong written and verbal communication skills in English