The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries to achieve sustainable development. Process Analysis:
Map current policies, processes, and practices relevant to portfolio, programme, and project management (referred to collectively as ‘project management’).
Assess current project management processes and identify inefficiencies, bottlenecks, and areas for improvement.
Recommend process improvements.
Process Redesign:
Formulate strategies for process redesign, considering global best practices and industry standards.
Contribute to process redesign initiatives ongoing across the transformation programme.
Lead specific process redesign projects, ensuring they align with the overarching strategy.
Engage with frontline teams to understand project implementation challenges and gather feedback throughout to inform redesign.
Engage and collaborate with stakeholders to gather feedback on proposed changes.
Review processes that impact upon the project management environment to ensure effective integration of processes and their alignment with organizational goals and programme objectives.
Define key performance indicators (KPIs) related to process redesign success
Records and Reporting:
Track and report on project management related transformation initiatives, escalating risks in a timely manner.
Provide regular updates on the progress of process redesign projects and their impact on the project management enabling environment.
Contribute to and maintain frameworks for prioritization.
Contribute to roadmaps for digital technology integration.
Maintain comprehensive documentation of redesigned processes, guidelines, and associated materials.
Maintain records of project activities, decisions, and progress, ensuring effective communication.
Maintain the project management business capabilities map.
Change Management and Benefits Realization:
Develop and implement change management plans to facilitate smooth transitions to new processes.
Coordinate with cross-functional teams to ensure seamless integration of redesigned processes across service lines.
Develop and deliver training sessions to build staff capacity in understanding and implementing new processes.
Develop communication and training materials for process understanding and adoption.
Participate in Communities of Practice to gather insights on process redesign needs and to support implementation of redesigned processes.
Utilize lessons learned to inform each area of work.
Establish mechanisms for ongoing monitoring and evaluation of redesigned processes, including tracking the KPIs related to process redesign success.
Work with key stakeholders and country-focused teams to identify arising issues and to iterate and refine processes based on feedback, performance metrics, and evolving organizational needs.
Education Requirements:
An advanced degree preferably in Project Management, Business Administration, Public Administration, IT, Development Studies, Political Science, Statistics, Economics, or other related fields is required.
A combination of a Bachelor's degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.
Strong knowledge of business process management methodologies, tools, and best practices, such as Lean Six Sigma, or other process improvement certifications would be an advantage.
Experience Requirements:
A minimum of 5 years of relevant and progressive professional experience in business process analysis and/or redesign, and/or optimization is required.
Recent experience of at least 3 years in project, programme and/or portfolio management (of the overall 5 years of relevant experience) is required.
Familiarity with digital technologies and their application in process optimization and automation is highly desirable.
Familiarity with UNOPS or other UN project management policies, processes, tools and systems is an asset.
Experience in large scale digital transformation would be an asset.
Language Requirements:
Full working knowledge of English is essential.
Knowledge of another official UNOPS language (French, Spanish) is an asset.
