UNDP operates in more than 170 countries and territories around the world. UNDP offers global perspective and local insight to help empower lives and build resilient nations that can withstand crisis, and that drive and sustain growth that improves the quality of life for everyone. In Botswana, the role of UNDP is shaped by the status of the country as an upper middle-income country. UNDP has been collaborating with the Government, civil society and the private sector to develop solutions to meet global and national development challenges. UNDP’s approach has been to develop and sustain strategic partnerships that find innovative solutions to address gaps on both the demand and supply side of development processes. Botswana has reached a relatively high level of infrastructure development, is well-resourced and able to fund most of its developmental needs. However, Botswana requires best practices, high-quality policy advice on how best to respond to challenges associated with its middle-income status, including widening inequalities and disparities, persistent poverty among population groups, and climate change and natural disaster risks.
Brief Project Description:
The Botswana public service suffers from challenges in implementation and service delivery, contributing to slow economic growth; corruption, social exclusions and low trust in government. Low public sector productivity is caused by
- fragmented approach to delivering customer service
- lack of transparency and accountability
- inefficient processes
- poor coordination between public institutions
- Low staff morale/work ethic and
- inability to use online services to facilitate the provision of services. Technologies that enable new ways of information management and communication can shape the citizen service sector and the way governments are providing citizens with information and service delivery. The World Economic Forum Global Competitiveness Report ranks Botswana at 130 out of 141 on E-Participation Index, a score which assesses the use of online services to facilitate the provision of information by governments to citizens.
Public service provision has been disrupted by the COVID 19. The pandemic affected a cardinal principle of public service, that of continuity. While the regulations allowed for working from home, the public service in Botswana was not prepared to do so. It requires modern technology and infrastructure that supports work from home possible - internet, instant voice and video communication tools, project management tools and digital assistants. There is need to introduce technologies that allow for business continuity and re-adjust the way in which services are delivered to minimize the negative impact of the pandemic on individuals and communities.
The newly approved Digital Transformation Strategy (2020-2022) #SmartBots aims to do just that: to harness 4IR technologies to drive transformation across the government, economy and society, advancing the Sustainable Development Goals (SDGs). Key to the strategy is the digital transformation of the public sector and public service delivery. The government aims to pilot high impact services through key line ministries such as the Ministry of Local Government and Rural Development through its Molepolole Service Hall. The Molepolole Service Hall was established in 2015 with the goal to provide multiple high-volume services through one central location to eliminate the frustration of citizens, in particular vulnerable groups, having to travel vast distances, or shuffle between different Ministries and Departments to access basic services.
With the impact of COVID-19 on service delivery and the new impetus created for digitisation, the Ministry of Local Government and Rural Development has requested support from UNDP for the recruitment of a Project Management Advisor to support the digitisation and operationalisation of the MSH, with priority given to access to social protection programmes/services.
DUTIES AND RESPONSIBILITIES
- UNDP Botswana is looking to recruit a dynamic, seasoned professional who will guide the operationalization of the Molepolole Service Hall as a pilot of the broader Digital Transformation Strategy.
- The Project Management Advisor (PMA) will provide the required technical and managerial guidance to coordinate and implement the Molepolole Service Hall (MSH) pilot services and ensure that the Service Hall is operational by end of 2020/21 Financial Year.
- The Project Management Advisor will work under the overall guidance of UNDP’s Deputy Resident Representative and the day-to-day supervision of the Kweneng District Council (KDC) Council Secretary. He / She will be based at KDC and will be expected to collaborate accordingly with Coordinator, Strategy Management and Reforms (CSMR) at Ministry of Local Government and Rural Development. The PMA will also be expected to coordinate and ensure alignment of activities with the Reforms Department at Office of the President as the lead on the Digital Transformation Strategy. These three (3) units will form the support team in implementing MSH. Overall, the MSH roll-out will be guided by the National Service Hall Project Steering Committee.
Summary of Key Functions:
The PM Advisor is expected to carry out the following functions:
- Coordinate Project Planning, Monitoring and Evaluation, Reporting and Communication and Advocacy
- Advise, guide and provide support to the implementation of the MSH Business Model
- Advise, guide and provide support to the implementation of the MSH Operating model
- Promote, facilitate and manage new partnerships
Coordinate Project Planning, Monitoring and Evaluation, Reporting and Communication and Advocacy
- Develop a roadmap and annual workplan for the project
- Define clearly how each action will be implemented and the roles of all concerned, with clear timelines and budgets.
- Establish progress reporting templates and provide MLGRD management with regular updates.
- Pro-actively support the sectors to implement their respective plans activities daily.
- Prepare a detailed costed communications and advocacy plan around the implementation of the Project
- Manage the implementation of the communications and advocacy plan according to the deadlines
Advise, guide and provide support to the implementation of the MSH Business Model
- Together with KDC, MLGRD, OP and with the overall guidance of the PSC, develop an efficient and effective MSH business model
- Together with KDC, MLGRD and OP identify services that will be offered at MSH
- Arrange for and coordinate all the relevant institutions to engage in the re-engineering of the prioritized high impact online services to be rolled out.
- Guide the process of re-engineering the services from start to completion
- Oversee the testing of the services so they become fully functional
- Ensure the relevant hardware and software needs are installed to ensure an effective online system.
Advise, guide and provide support to the implementation of the MSH Operating model
- Together with KDC, MLGRD, OP and the overall guidance of the PSC identify an efficient and effective organizational structure of MSH to support the successful delivery of the MSH business model
- Guide the process of developing support processes such as;
- Human resources processes (Employee administration, Training and development, Staff performance management)
- Administration (accounting, procurement, facilities management)
- Information technology (Business intelligence, IT support)
Promote, facilitate and manage new partnerships
- Advise, guide and provide support to creating new partnerships at national, regional and global levels in close collaboration with the OP Reforms Department and Digital Transformation Strategy Team to enhance the implementation of SPRF Plan. This is a critical action of the PM Advisor.
- Mobilize and strengthen strategic partnerships with UN agencies, and other relevant multilateral organizations to advance and support the project.
- Foster and enhance collaboration with relevant Government bodies by working closely with Government counterparts and national partners
- .Establish strong ties with national programmes and relevant government ministries.
Job Knowledge and Technical Expertise:
- Excellent project management, leadership, organizational, research, consultation and delegation skills.
- Flexibility and the ability to prioritize among competing demands.
- Ability to meet goals and timelines for delivery of products or services
- The ability to communicate clearly and effectively both orally and in writing; including drafting strategic project briefs, and reports, as well as activity update reports tailored appropriately for different audiences/stakeholders.
- Broad knowledge of best management practices, defines objectives and workflows, positions reporting relationships in such a way as to obtain maximum effectiveness for the project;
- Abreast of new developments in areas of professional discipline and job knowledge and seeks to develop her/himself personally;
- Comprehensive knowledge of information technology and applies it in all work assignments;
- Flexible & positive response to change through active involvement;
- Excellent work/project planning skills;
- Openness to change and ability to manage complex, ever-changing environments;
- Ability to lead implementation and monitoring of programmes
- Ability to formulate and manage budgets
REQUIRED SKILLS AND EXPERIENCE
- The candidate should possess a minimum of Masters’ Degree, or Professional Qualification, in; Information Technology, Computer Science or any Business-Related Field necessary to undertake the assignment
- He/ She must have at least 5 years of working experience with focus on service quality improvements with project management, institutional development and capacity building in private sector/public sector institutions as core areas of expertise. Working knowledge and skills in IT is a prerequisite
Language Requirements :
- Excellent written and verbal communication skills in English.