Project Operations Manager

FHI 360, Washington DC, United States

Skill Required:, Project/ Programme Management
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
6th September, 2021

Job Description

Job Summary

The Project Operations Manager takes part in the overall management of R4S research and research utilization activities from start-up through close-out. Conducts a range of project management activities, including initiation and monitoring, and close-out of partner awards; programmatic and financial monitoring; and liaison with FHI 360 field offices as needed. Ensures compliance with regulations, and completion of program while adhering to budget, scope, and timeline requirements in collaboration with R4S team. Handles diverse relationships with collaborators including donors, project partners, non-government organizations, and academia. Works with R4S activity teams to identify and evaluate key issues and challenges to ensure solutions are appropriately vetted and implemented. Advances core principles of Decolonizing Global Health and Equity (DGHE) as part of FHI360 corporate policy to promote equity and inclusion. Monitors project deliverables to meet donor expectations for time/quality/cost. Works with R4S management and finance staff to monitor efficiencies in level of effort (LOE) across all R4S activity teams, including partners. Collaborates with R4S Monitoring, Evaluation & Learning (MEL) staff and activity team leads to keep track of project progress and respect of contractual requirements in accordance with Standard Operating Procedures (SOPs), policies and practices. In concert with R4S MEL staff, coordinates the development/review of work plans, budgets, and periodic and annual reports for submission to USAID.


  • Submits program agreements (sub-awards, modifications, consultant agreements, and purchase orders) to respective departments and donor as needed for approval and execution. This includes preparing pre-award documentation, negotiates scopes of work, budgets, and performance management criteria.
  • Tracks performance against project timelines, budget, objectives, and deliverables.
  • Serves as point of contact and interacting independently with R4S field-based colleagues, using good judgment to monitor and address issues in a timely manner, and keeping senior project management informed of activity progress
  • Plans and monitors staffing coverage for R4S activities to accomplish activity goals within budget.
  • Participates in periodic budget and expense reviews.
  • Leads problem solving and resolution efforts to include management of risk, contingencies, and issue resolution.
  • Strong client relationship management through clear communications, decisive escalation of issues and coordination with other project leadership.
  • Coordinates development of and application of project management and monitoring tools/processes to increase overall efficiencies.
  • Ensures compliance with FHI 360 procurement and financial reporting procedures
  • Assists with the preparation of project reports and documenting program activities and deliverables.
  • Contributes to annual planning, budgeting, and resource management.

Applied Knowledge & Skills:

  • Organized, proficient at multi-tasking with exceptional attention to detail.
  • Able to lead, empower and coordinate activity teams.
  • Validated ability in writing/editing reports, project management tools, and communication on project results.
  • Possesses cross cultural awareness and can adapt appropriately.
  • Knowledge of the key principles of cross functional project management (Time, Quality, Cost).
  • Can plan and deliver a dynamic and persuasive presentation, using effective graphics, or slides.
  • Ability to utilize problem-solving approaches to mediate conflict and to establish and maintain effective working relationships with internal and external collaborators.
  • Possesses sound interpersonal skills, is flexible and adapts to changing situations.
  • Articulate, professional, and able to communicate in a clear, positive concise manner with donors, partners, and colleagues, adept at cross-cultural communication.


  • Bachelor's Degree or its international equivalent – Public Health, Knowledge/Information Services, Communications, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.
  • Masters’ Degree preferred.


  • Typically requires 5+ years in a programmatic environment with areas to include contracts, field experience, and at least three years with USAID rules and regulations
  • Typically requires 3+ years of supervisory experience. Prior team lead experience preferred
  • Proven leadership experience preferred.
  • Prior experience and proven success in working with large multicultural teams implementing public health programs or research projects
  • Minimum of 8 + years’ experience with program management, subaward management, and workplan and budget monitoring
  • Substantial experience using computerized information and communication systems
  • Experience with sexual and reproductive health programming, including in low and middle income countries
  • Prior work in a non-governmental organization (NGO).
  • Proficiency in French or Portuguese is a plus.
  • Proficiency in English with excellent oral and writing skills


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