Protection and Accountability Officer

Fhi 360, Bulawayo, Zimbabwe

Skill Required:, Finance and AccountsMonitoring and Evaluation
Preferred Experience: 
3 Years
Closing Date for Applications: 
17th March, 2020

Job Description

Position Summary:

The Protection and Accountability Officer is responsible for supporting and upholding the commitment to safeguarding and accountability of this project to beneficiaries and communities across targeted districts at all stages of the response. The Officer is responsible for building capacity and knowledge of Safeguarding and Accountability ; ensuring the establishment of a functional Community-based Reporting Mechanism (CBRM); being the focal point and source of expertise in safeguarding and to advise DREAMS team on these areas.

Responsibilities include:

  • To support the development/adaptation of a Community-based Reporting Mechanism (CBRM). To ensure that a solid feedback mechanism system is in place to handle all forms of feedback, complaints and compliments from beneficiaries and other stakeholders.
  • Works with SIE Manager to assess the project’s adherence to FHI 360’s safeguarding framework.
  • Provides inputs into the learning agenda by assisting with the identification of case studies and most significant change stories for documentation.
  • To ensure that vulnerable groups are included at regular community feedback meetings or set up separate meetings.
  • To support the development/adaptation of tools including: client-exit survey and post activity monitoring tools;
  • Capacity building tools and methodologies on safeguarding and accountability including safeguarding risk assessment and monitoring tools;
  • Prevention of sexual exploitation and abuse (PSEA) systems; Sensitization sessions
  • To build capacity of and sensitize program staff, volunteers, beneficiaries and service providers on safeguarding and the CBRM.
  • To conduct regular Safeguarding and Accountability Monitoring Visits (SAMV), produce technical reports and feedback to stakeholders.
  • In collaboration with the Strategic Information and Evaluation (SIE) Team, develop the procedures for receiving, handling and responding to feedback and complaints.
  • In coordination with the SIE, develop and disseminate written safeguarding and accountability materials for the program.
  • To develop a system for prevention of sexual exploitation and abuse (PSEA) through mapping and testing of referral pathways for survivor-centered response and ensuring that Sexual exploitation and abuse (SEA) complaints are acted upon timely in line with organizational and donor policy guidance.
  • Follows up on accountability issues emanating from the field, in coordination with field staff, and devising action plans to resolve issues
  • Inputs into the Project quarterly and final reporting for the project
  • Ensure timely compilation and submission of quality, and accurate reports as required.

Knowledge, skills and abilities:

  • Firm believer in integrity, accountability and transparency
  • Acts according to FHI360 values; uses ethical considerations to guide decisions
  • Solid understanding and working experience of safeguarding and accountability
  • Respectful, willing to cooperate with and support project stakeholders including colleagues, beneficiaries, local community and local leaders
  • Communicates clearly verbally and in writing
  • Executes work effectively and efficiently
  • Manages conflicting priorities to meet deadlines under strict time constraints
  • Pays attention to detail in all Project outputs
  • Makes innovative and creative contributions to Project design

Qualifications and requirements:

  • University degree in social and political sciences, law or other relevant studies 3 years’ experience in gender and women/girls rights and empowerment programming, community development and training/facilitation and/or education
  • Ability to write and speak Ndebele is a must
  • Good planning and writing skills and analytical thinking
  • Excellent communication and negotiation skills and experience in community mobilization
  • Experience in facilitation, developing and delivering training sessions to a variety of audiences
  • An in-depth knowledge of health issues for adolescent Young girls and Women in Zimbabwe is essential as is integrated Project delivery at community level
  • Strong community mobilization skills
  • Experience working with the local partners
  • Must have basic M & E knowledge and some research knowledge
  • Advocacy skills would be a distinct advantage
  • Excellent communication and writing skills.
  • The incumbent must be able to write project briefs, project reports, articles and conference presentations
  • Demonstrated experience in training and facilitation.


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