Protection Assistant

Danish Refugee Council, Akkar, Lebanon

Skill Required:, Project/ Programme Management
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
10th February, 2019

Job Description

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

About the job

Provide case management to people with specific needs, conduct psycho-social support and peer-to-peer support group sessions with people with specific needs.
Your main duties and responsibilities will be:

  • In compliance with best-practice and international standards in PwSN response, provide case management to vulnerable PwSN through high quality and confidential interventions in line with minimum standards for service provision and DRC’s case management SOPs, with the aim of empowering PwSN, allowing individuals to access their rights, regain control over their lives and restore dignity.
  • Conduct home visits to vulnerable individuals, assess their needs and engage with their family members and caretakers, develop, implement and follow up on action plans, and monitor sitation prior to case closure.
  • With their informed consent, refer PwSN to appropriate available services and facilitate their inclusion in their community.
  • File and store PwSN data as directed by Protection officer; ensure the utmost confidentiality of case management data and information throughout the case management process; including protection referrals.
  • Provide counselling for all beneficairies referred to case management service.
  • Provide psycho-social support and peer-to-peer support to PwSN through group interventions, to be conducted in accessible safe spaces identified in collaboration with group participants.
  • Deliver basic PwSN trainings to person of concerns, including sessions on the pwSncore concepts and guiding principles and the safe identification and referral of PwSN cases.
  • Raise gaps in PwSN response services and referral protocols to the protection officer and Protection team leader.

About you

To be successful in this role we expect you to have a bachelor in Social work, Counseling, Psychology or other related field.

Moreover, we also expect the following:


  • 1 to 2 years of experience in delivering case management to PwSN required
  • Good knowledge of protection, GBV and CP case management principles
  • Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of PwSN at all times
  • Excellent gender and age appropriate facilitation skills, child development and adult learning techniques, and good knowledge of GBV, child protection and PSS basic principles
  • Excellent communication and psychosocial first aid skills

Desirable: Previous experience in international organizations and humanitarian settings is a plus

In this position, you are expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values.


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