Protection Manager

Mercy Corps, Ankara, Turkey

Skill Required:, Project/ Programme ManagementTraining and Capacity Building
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
23rd June, 2015

Job Description


Technical Oversight

  • Lead strategy development and vision for protection within the North Syria program.
  • Provide technical inputs and oversight to the design of protection interventions.
  • Take ownership of integration and mainstreaming of protection, with an emphasis on enhancing program quality.
  • Conduct workshops and trainings for Mercy Corps staff to promote and institutionalize protection principles.
  • Participate in cross-departmental collaboration and coordination in order to ensure that protection is mainstreamed into all program activities.
  • Support the roll out of protection best practices based on the operational context of North Syria.
  • Contribute to the development of assessments, monitoring and analyses that better understand and analyze protection risks.
  • Ensure the effective design and integration of gender sensitive monitoring and evaluation systems and protection monitoring methodologies into all stages of the project; that output and impact data are captured, and data is used to optimize program quality.

Capacity Development:

  • Identify gaps in current protection capacity within the Mercy Corps team.
  • Lead the development of protection capacity within the Mercy Corps team in Turkey and North Syria, particularly focusing on Do No Harm principles and other relevant industry standards.
  • Work with Partnership Manager to identify suitable methods for supporting protection capacity building among partners working in North Syria.
  • Recommend and implement a capacity building/development plan for staff; provide continuous support to ensure the targeted capacity building of staff.
  • In collaboration with the Regional Protection Advisor, support capacity building initiatives across the region for Mercy Corps staff.

Program Development and Quality:

  • Collaborate with the Director of Programs, Grants Manager, Sector Managers and to provide protection input on proposals for other sectors to ensure protection is mainstreamed across Mercy Corps programming.
  • Work with North Syria Programs team and Monitoring & Evaluation Manager to support proper beneficiary needs identification through improved vulnerability assessments and targeting.
  • Lead discussions on vulnerability assessments and targeting to ensure inclusiveness of basic protection standards.
  • Develop Protection SOPs; ensure staff follow and understand procedures and policies.
  • Stay abreast of and analyze protection trends and develop/adjust program strategies to meet needs.
  • Identify opportunities for the design and development concept notes and proposals for further protection programming.
  • In collaboration with the Programs Team, Security and Access Team, and the Information and Analysis Unit, design and conduct protection needs assessments.

Program Management:

  • Oversee the design, planning and implementation of protection activities to ensure that protection activity objectives are met.
  • Supervise protection staff directly, providing ongoing leadership to the project team and overseeing the implementation and coordination of activity plans to ensure targets are met.
  • Prepare internal and external reports on protection activities within agreed deadlines as required.
  • Assure appropriate and timely spending of allocated funds for protection activities to achieve program goals, grant reporting contributions, use and distribution of supplies and resources.


  • Develop and maintain effective working relationships with all stakeholders - including NGOs, clusters, UN agencies, community based organizations, the Mercy Corps Regional Protection Advisor and other Mercy Corps sectors to enhance cooperation and coordination.
  • Attend protection coordination meetings and/or represent Mercy Corps in other relevant forums.
  • Ensure that information from coordination meetings is shared internally and with other sectors, as appropriate.
  • Serve as the focal point for regional and agency wide protection and gender policies.

Team Management

  • Act as the focal point for female field staff to relay protection concerns
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Supervise, hire and orient new team members as necessary.
  • Provide team members with information, tools and other resources to improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes


  • Bachelor degree or equivalent in relevant field is required. Master’s degree is a plus
  • 3-5 years of professional experience in protection programming, mainstreaming or equivalent combination of education and experiences
  • Strong understanding of protection principles and likely protection concerns arising in the Syria context as well as conflict sensitivity; commitment to renewing and maintaining currency with best practices
  • Experience in staff management in a cross-cultural environment and budget management
  • Demonstrated training and facilitation experience
  • Ability to work under pressure
  • Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing required
  • Strong interpersonal, intercultural and communication skills
  • Excellent oral and written skills and computer skills.
  • Fluency in English required; fluency in Arabic is highly desired

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