The overall purpose of the role is to provide leadership to and management of case-management teams and ensure high-quality case-management services are provided to displaced people in need.
Sector responsibilities: Advocacy for the rights of displaced people in their context of displacement, child protection initiatives, individual protection assistance based on vulnerability, legal aid, land & property rights, sexual and gender-based violence prevention, registration services for the internally displaced and refugees, monitoring of rights and rights awareness-raising, facilitation of return and repatriation processes. Main responsibilities:
Programming & Operations:
Adhere to and promote strict protocols for safety, international and national standards and procedures, confidentiality and consent for case-management;
Oversee GBV/case managers (including follow up on referrals and action plans) and provide technical support to case-management problem solving;
Develop work-plans and ensure timely implementation of case-management assistance to clients
Strengthen GBV and individual case-identification and referral pathways with external actors
When needed directly manage individual protection cases and provide case-management services;
Update case files on individual developments, following DRC Data management protocols and ensuring beneficiary data is protected;
Assist Protection Team Leader to prepare monthly IPA, Protection & GBV CM report
Support the protection team leader ın the updating procurement plans and financial tracking of individual cases is carried out
Work closely with the legal officer to facilitate needed legal support of cases, and to document case-planning and update case-files;
Work closely with the PSS officer to ensure provision of PSS support as needed;
Coordination and representation:
Collaborate with relevant internal and external technical experts on sector relevant issues
Participate in the case-management task force as needed
Represent DRC at meetings and other relevant technical coordination meetings if requested
Develop and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s sector activities
About you:
To be successful in this role, you must have relevant university degree (e.g. Psychology, counselling international development, humanitarian action, law public health) or equivalent professional qualification; Social Work degree preferred.
Moreover, we also expect the following:
Required experience and competencies:
Minimum requirements:
Minimum 2 years of practical experience in sector area working for an INGO
Field experience to implement GBV and/or Protection Case Management activities
Excellent skill in MS Word, Excel, and PowerPoint
Advanced English proficiency
Fluency in Turkish or Arabic
Experience working in the humanitarian field (preferably experience from southern Turkey)
Experience in protection activities and/or social or health sector.
An understanding of humanitarian/civil society issues in Turkey and the region
Experience working with Syrian refugees
Strong organizational and communication skills
Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment
Ability to multi-task and cope with competing demands under tight deadlines
Flexibility, enthusiasm, and willingness to learn from others
