Protection Specialist-Information Management

Danish Refugee Council, Cox's Bazar, Bangladesh

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
5th January, 2019

Job Description

The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in more than 30 countries to provide humanitarian, development and peace building programs to ensure a dignified life for refugees, internally displaced people, and other communities affected by displacement.

DRC has been registered in Bangladesh since 2013. In response to the large influx of Rohingya refugees from Myanmar in 2017, DRC launched an integrated program of support to the Government of Bangladesh in site management, shelter/NFI and protection.

DRC is currently looking for a highly qualified Protection Information Management (PIM) Specialist for a 3-month contract in Cox’s Bazar, Bangladesh (with possibility of extension based on funding and performance). This is an opportunity for an experienced information management (IM) specialist to support DRC’s protection program, covering general protection, Child Protection and GBV interventions and working across twelve refugee camps and in two host community settings on the Bangladesh/Myanmar border.

About the job

DRC’s general protection activities in Cox’s Bazar include protection monitoring, case management and community-based protection programming in both refugee camps and host communities. DRC’s general protection program operates in close collaboration and coordination with DRC’s Child Protection and GBV program teams, as well as with shelter/NFI and site management (SMS).

PIM Specialist will be part of the DRC Protection team, working closely with Protection Manager (General Protection) and under direct guidance and supervision of Protection Manager (Program Lead). Protection IM Specialist will be responsible for developing and maintaining information management tools for protection related activities (assessments, community profiling, monitoring, case management, daily activity tracking, etc.) and supporting data and information processing, analysis and reporting. This position will be based in Cox’s Bazar with occasional travel to DRC project sites in refugee camps and host communities.

Main responsibilities

  • Under the guidance and supervision of Protection Manager (Program Lead) and working closely with General Protection Manager, Protection Monitoring Team Leader, Case Management Team Leader and Community Based Protection Team Leader, develop and maintain IM tools (including data collection tools, databases, infographics) for ongoing protection activities.
  • Support GBV team and Child Protection team in working with GBV-IMS and CP-IMS.
  • Provide training in data entry and continued support to ensure timeliness and accuracy of all entered data by protection staff.
  • Generate reports (graphs, charts, tables, etc.) from the available data and prepare statistical analysis.
  • Work closely with MEAL colleagues to ensure that the IM tools and systems used by Protection team are in line with the projects’ MEAL plans and are able to provide required data and analysis.
  • Provide training to DRC Protection staff in how to access and use the databases and information management tools as required.
  • Ensure high standards of data protection and confidentiality of beneficiaries and of the staff involved in data collection.
  • Support DRC Protection team in the operation and maintenance of computers, tablets and other hardware and software related to program activities.
  • Comply with the requirements and standards of the DRC code of conduct and safety procedures.
  • Any other relevant duties as requested by your line manager

About you

To be successful in this role we expect the following:

  • At least 2-3 years of work experience in database/information management or other relevant capacity.
  • Demonstrated experience in developing well-functioning and user-friendly databases and/or information management tools.
  • Good software engineering (programming/coding) skills and experience designing online-based information management systems and tools.
  • Good knowledge of mobile data collection tools (particularly Kobo).
  • Advanced knowledge of Excel, ability to design Excel based information management tools and produce user-friendly reports and analysis.
  • Ability to clearly express one’s thoughts, to analyse and present information clearly and concisely.
  • Ability to set priorities and show initiative, to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Good interpersonal and communication skills.
  • Fluency in English, and excellent English writing ability and verbal skills.

Education: (include certificates, licenses etc.): University degree, preferably in Computer Science, IT, communications or other relevant technical field.


  • Knowledge of GIS software (e.g. QGIS, CartoDB).
  • Interest in humanitarian work and human rights, ability and willingness to learn.
  • An understanding of the basic principles of humanitarian work, human rights and protection.
  • Knowledge and previous experience of the Rohingya refugee response in Bangladesh or Myanmar.
  • Bengali language skills.

In this position, you are also expected to demonstrate DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values.


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