RCA Case Manager

Refugee Services of Texas, Dallas, United States

Skill Required:, Project/ Programme Management
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
30th June, 2020

Job Description


  • Conduct intakes and needs assessments for refugee clients referred to the Cash and Medical Assistance (CMA) Program
  • Develop an individualized service plan and identify activities to complete the service plan based on the client needs assessment
  • Identify new referral resources that will facilitate and assist client self-sufficiency
  • Coordinate with staff of other RST programs for RCA enrollment of eligible clients
  • Confirm client eligibility for the first and second phases of RCA in a timely manner to ensure clients receive full RCA benefits in accordance with program regulations
  • Provide intake and orientation for all eligible clients
  • Maintain up-to-date RCA Provider Manual and knowledge of RCA program requirements
  • Maintain timely case notes and case files per program requirements
  • Enter client date into the RST and funder databases in a timely manner as directed
  • Refer non-exempt clients to the associated employment program; act on client non-compliance as soon as reported by employment program
  • Process check requests for client cash benefit disbursement and assist with the distribution of client checks including client signatures indicating cash benefit receipt
  • Serve as an advocate for clients
  • Other duties as assigned



  • Graduate of an accredited 4 year college or university preferred
  • A comparable amount of training and experience may be substituted for degree


  • Background in social services required
  • Experience working with diverse populations and refugee social services programs preferred
  • Experience and education may be substituted for one another.
  • Bilingual preferred


  • High English language proficiency and excellent communication skills both verbal and written required
  • Computer proficient including Microsoft Office applications (Word, Excel and Outlook) required
  • Fluency in an additional language spoken by the client base preferred


(List licenses or certifications required.) None at this time


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