Regional IT Manager

World Vision , Kenya

Skill Required:, IT and ICT
Preferred Experience: 
5 years
Closing Date for Applications: 
27th February, 2020


Job Description

BACKGROUND:

World Vision (“WV”) is a Christian relief, development, and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. One important component of WV’s work is microfinance, providing financial services such as credit, savings and insurance to the poor, enabling them to earn increased income, build assets and provide financial security for their families. Numerous studies confirm the strong impact of microfinance on the well-being of children. Studies also show, however, that the integration of microfinance with other development activities can have an even greater impact when compared to either microfinance alone or development activities alone. WV’s microfinance operations are managed through VisionFund (“VF”) and its 6,000 staff.

VF manages a network of 28 Microfinance Institutions (“MFIs”) globally and has outstanding loans of approximately US$700 million to over 1.3 million clients and annual network revenues of over US$140 million. The MFIs were created to provide financial services in the areas where WV works. The VisionFund Strategy is to deliver 10x impact by reaching 10 times the number of children by Strengthening Operations, Broadening and Deepening Impact, and Investing for the Future.

PURPOSE OF POSITION:

Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the Micro Finance Institution (MFI) organisation. Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VF’s strategic goals. As a result of the highly specialised nature of the business, VisionFund (VF) now has its own team of people who will be responsible for the efficient and effective use of technology and operational standards, enhancing these to drive impact towards VF’s 2030 strategy. This automated concept is focused on banking and accounting systems, and associated derivative peripherals, with People and Processes being equal legs in this three-pronged approach to pursuing change in VF. Regional IT Director (“RIT”) are therefore people with a strong understanding of the business model, its needs and solutions to be pursued to enhance the organisations maturity.

RITs will have management oversight of MFI functions with MFI IT Managers (“ITMs”) having a matrix reporting line to the RITs. A typical region will spend over $1m on Change programmes, have around 25-30 IT staff in total, and be spending about another $1m annually on major IT projects.

RITs will ensure MFIs are in alignment with VF global strategies, working closely with global center and MFI staff. RITs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their jurisdiction.

MAJOR RESPONSIBILITIES:

Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the MFI organisation. Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VF’s strategic goals. As a result of the highly specialised nature of the business, VF now has its own team of people who will be responsible for the efficient and effective use of technology and operational standards, enhancing these to drive impact towards VF’s 2030 strategy. This automated concept is focused on banking and accounting systems, and associated derivative peripherals, with People and Processes being equal legs in this three-pronged approach to pursuing change in VF. Regional IT Director (“RIT”) are therefore people with a strong understanding of the business model, its needs and solutions to be pursued to enhance the organisations maturity.

RITs will have management oversight of MFI functions with MFI IT Managers (“ITMs”) having a matrix reporting line to the RITs. A typical region will spend over $1m on Change programmes, have around 25-30 IT staff in total, and be spending about another $1m annually on major IT projects.

RITs will ensure MFIs are in alignment with VF global strategies, working closely with global center and MFI staff. RITs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their jurisdiction.

The role is to provide regional leadership in IT to ensure the ongoing delivery of best-in-class technology, enable operational capabilities, and support minimum IT and operational standards to realise the VisionFund Strategy. The role is responsible for reducing Operational Cost Ratio (“OCR”) for the region, ensuring regional alignment with the global Technology and Operational Maturity Strategy, and leading and managing regional technology change. The RIT must ensure digital solutions support regulatory requirements, operational process refinement that realises efficiency gains, reduce costs, support drivers of growth, and reduce risk of manual processes. They must ensure digital solutions support

expected volume growth, expansion and reduction in geographic reach, support scale of operational best practice and operational excellence, and yield quantifiable business benefits in the field for clients and MFIs – in line with the VisionFund Strategy. The RIT must ensure regional IT equips end-users with appropriate technology that enables them to deliver performance – both social impact and fiscal and considers the future role of technology in Microfinance.

KNOWLEDGE, SKILLS & ABILITIES:

Individual with strong leadership capabilities and hands-on experience in managing and successfully implementing systems in banks and or microfinance institutions around the world. The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges. In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

 

  • 5+ years of MicroFinance experience, ideally in an operational / business management role (understanding the needs and opportunity of process and IT solutions).
  • Educated to degree level, ideally in a science or technology related discipline.
  • Experience of leading a number of successful microfinance/banking systems implementations, in Africa.
  • 5+ years of project management experience working to recognized PM methodologies. Qualification in a recognized PM discipline preferred.
  • Understanding of microfinance/retail banking operations, from a credit, financial, risk or systems perspective.
  • Project management and office tools experience (e.g. Microsoft Project, Office tools).
  • Service orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.
  • Ability to work under pressure and on multiple tasks and projects concurrently.
  • Strong analytical and problem-solving skills and be able to work effectively with and manage a diverse and geographically remote team of IT professionals.
  • Good organizational skills to be able to analyze, judge risk, recommend solutions.
  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.
  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly French) is a preference.
  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.).
  • Requires flexibility on working hours to contact people within wide time-zone differences.
  • Must be able to travel internationally (minimum 50% of time).
  • Ability to balance Christian values with commercial practices.
  • Extensive project experience within a Financial Services context, including elements of people, processes and platforms.
  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting etc.
  • Mobile Money / Technology experience, working with a project that has developed / implemented mobile money and automated financial service solutions.
  • Project Management certification including one of AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.
  • Effective in written and verbal communication in English preferably in French too.

Preferred Skills, Knowledge and Experience:

  • Operational experience in MicroFinance.
  • Degree level accreditation in technology / finance or related field.
  • Experience of implementing Digital solution environments, including Mobile Money and Digital Field Applications.
  • Experience in Data management and reporting.
  • Info Security management and procedural escalation.

Source:https://careers.wvi.org/jobs/kenya/information-technology/regional-it-manager-visionfund-international/14350


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