Resource & Competency Manager Network Operations

Within the Network Management Directorate, the "Network Operations" service ensures the efficient and effective provision of H24 Network Manager core operations and of the supporting operational services, and the overall achievement of the service's objectives.

Your Role:

our role will be to ensure business continuity of the essential operational services:

  • Determine, plan, lead and monitor the activities of the teams (OPS Training & Competency, Roster Office and OPS Documentation) including resource allocation, definition of roles and responsibilities, performance evaluation/monitoring, etc.
  • Ensure that resourcing and rostering of staff in the Network Manager Operations Centre is planned such that continuous service provision is secured at all times.
  • Manage the activities of the training & competency experts in collaboration with the Operation Managers to ensure that the competency scheme is developed and implemented, and maintained adequately, and the competence of the operational staff is always ensured and followed-up continuously.
  • Ensure the efficient management of the documentation to ensure that operational documentation is consistently maintained at all times. Drive all required activities to the digitalisation of operational documentation and records in a way that EASA audits and requirements are satisfied.
  • Manage contracts of the Division related to NMOC (e.g. rostering tool, weather forecast provision, contracting staff etc.).
  • Contribute to the succession and recruitment planning for the Division, in collaboration with the Head of NOM, Heads of Unit/Services, HRS and the NMD/Business Coordination Service (BCS), and report regularly on staffing levels.
  • Create management reports on absenteeism, overtime, validation, roster situation, etc.
  • Carry out any other task in line with the main purpose of the job.

Required Qualifications, Experience & Competencies :

  • Completed university studies of 4 years. ATCO training can be considered professional training of an equivalent level.
  • Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
  • Minimum 10 years of relevant experience, preferably in the aviation domain or comparably regulated environment, e.g. nuclear, railways, military, maritime, etc.
  • Experience in people management.
  • Experience in training & competency activities.
  • Experience in resource management (planning, rostering).
  • Experience in regulatory oversight activities.
  • Understanding of workforce planning, experience is an advantage.
  • Experience in interpreting (HR) Rules would be a strong asset.
  • Project management skills.
  • Leading: You demonstrate direction by making strategic choices.
  • Managing people: You encourage development in support of business objectives.
  • Managing Change: You know how to effectively manage the change process.
  • Communication: You adapt your communication to different situations and audiences.
  • Planning and Organising: You apply planning principles to achieve business objectives. 
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.