Risk Communication and Community Engagement Officer

World Health Organization

Dnipro, Ukraine

Experience: 3 to 5 Years

Skill Required: Media and Communication

The WHO has committed to scale up its humanitarian response and increase health sector capacity, on strengthening the health system resilience and responsiveness with regards to RCCE with focus on priority regions. The scope of the work will be aligned with the WHO principles of work and strategic documents on the health system infrastructure and health care services provision, public health essential operations and public health emergency preparedness and response principles. 
The Incumbent will be based in the Ukraine WCO and will be supervised by the Team Lead, under the overall guidance of the Incident Manager and Head of the WHO Country Office, and working closely with counterparts at the respective regional office and HQ. Building on strong emergency management system at all three levels of the Organization (based on incident management) the incumbent will be involved in implementation of operations and services according to agreed standards and availability of a strong logistics and operational support capacity. 
Reporting to the Health Service Delivery Specialist under the Health Operations Pillar and overall IMT, the incumbent will ensure the integrated development and implementation of a communications strategy and 
advocacy products and all aspects related to community engagement as part of the health system response and will support country and subnational actions
The incumbent will work in close collaboration with the WHO CO technical officers within IMT and specific technical programme areas, including EMT, EMS, Health service Delivery, under the guidance of the RCCE P3 professional, etc, in consultation with the HQ and RO focal points and coordination within the Health Cluster with the international partners.
The incumbent will provide technical expertise and when required, onsite support to ensure applicability and appropriate implementation of the recommended guidance. S/he will also be responsible for reporting, performance assessment and evaluation of the planned activities, ensuring proper communication with national counterparts and partners and as appropriate.
  • Provide technical and operational support for overall IMT activities in development of the risk communication materials and strengthening and mainstreaming community engagement and social mobilization strategies and delivering through existing national and local structures.
  • Work closely with RCCE P3 professional, on risk communication related outreach, coordination advocacy, including liaison with external partners (NGO, CSO, and youth). 
  • Support the community engagement, social listening, and mobilization activities as per developed plans.
  • Participate in monitoring and evaluation of community engagement, social listening, and mobilization at subnational level, especially in conflict related territories and ensure the findings are integrated into technical and operational decision-making.
  • Participate in the capacity building activities and contribute to building the national capacity through needs identification, development, operationalization.
  • Support the IMT, national authorities and partners on the adaptation of response strategies for effective and feasible community engagement in affected areas.
  •  Where necessary, participate in the formative research, and/or liaise with stakeholders/partners conducting sociocultural research, especially among IDPs.
  • Support the RCCE planning and streaming interventions and activities as necessary. 
 Required Qualifications:
Education Qualifications:
  • University degree (Bachelor degree) in health promotion/health education, development, sociology, or medical anthropology from an accredited/recognized institute.
  • At least 2 years of relevant experience, at the national level, in applying multidisciplinary approaches in health promotion, community engagement and social mobilization programmes. Proven experience in the application of participatory models of engagement in the health context and the ability to adapt and innovate in emergency situations. 
  • Excellent knowledge of Microsoft Office applications. - Knowledge of ERP/Oracle applications is an asset.
Functional Knowledge and Skills:
  • Excellent communication skills in English and Ukrainian: the ability to clearly present ideas and concepts both orally and written.
  • Ability to write well in English and Ukrainian and produce engaging risk communication and advocacy material.
  • Demonstrated ability in coordinating with government national and local stakeholders, and partners and to work under pressure to achieve multiple deadlines.
  • Knowledge and understanding of public health approaches related to community engagement; social mobilization; an understanding of emergency response; ability to coordinate multidisciplinary and technical inputs into designing community engagement strategies and plans.
  • Strong strategic planning and organizational skills: ability to generate, analyse and appropriately apply findings from qualitative research to planning and project design; the ability to work effectively in multidisciplinary and multicultural environment with tact and diplomacy; an ability to meet tight deadlines; an ability to efficiently and effectively coordinate activities and tasks to meet specific objectives. 
  • Excellent interpersonal skills: the ability to build relationships and work with various internal and external stakeholders and partners. 
Language Skills:
  • Expert knowledge of English and Ukrainia