RWF and Conflict Resolution Consultant

United Nations Development Programme, Copenhagen, Denmark

Skill Required:, IT and ICTTraining and Capacity Building
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
15th December, 2020

Job Description

About the Organization:

United Nations Development Programme (UNDP) is the United Nations' global development network. They advocate for change and connect countries to knowledge, experience and resources to help people build a better life for them. They provide expert advice, training and grants support to developing countries, with increasing emphasis on assistance to the least developed countries. They promote technical and investment cooperation among nations.


The Office of the Ombudsman for United Nations Funds and Programmes (the “Office”) is established as an informal pillar of the system of administration of justice within the UN to make available the services of impartial and independent persons to address work-related issues of staff members and non-staff personnel of the UN Funds and Programmes serving UNDP, UNICEF, UNOPS, UNFPA and UN Women.

The Respectful Workplace Facilitators Programme (“RWF”) is an effort of the organization to promote informal conflict resolution in the field-based offices and to raise the awareness of staff to effectively manage and resolve conflicts when they arise to foster a harmonious work environment.

The RWF and Conflict Resolution Consultant will be responsible for managing the RWF Programme. He/she will also provide conflict management services, including mediation, to the contract holders of the UN Funds and Programmes that we serve.

Duties and Responsibilities


With general oversight by the Ombudsman and under the direct supervision of the Deputy Ombudsman, the RWF and Conflict Resolution Consultant will be responsible for the following duties:

Management and coordination of the RWF Programme

  • Lead the Office work on the RWF programme;
  • Manage and coordinate the RWFs’ selection process in collaboration with Country Offices
  • Design modules, materials, instructions and communications for online and face to face training;
  • Liaise with counterparts in internal offices in the UN Funds and Programmes who are stakeholders in implementing the RWF programme such as the Office of Audit and Investigations, the Legal Office, the Ethics Office and the Office of Human Resources;
  • Prepare periodic reports on the programme for the Ombudsman;
  • Facilitate and coordinate an online community of practice platform for the RWFs to ensure peer exchange, support and continuous learning during the pilot stage;
  • Prepare final report with lessons learned and recommendations for a full roll out of the initiative if appropriate.

Oversight and supervision

  • Provide ongoing supervision and support for the RWFs;
  • Provide overall technical guidance and advice to the RWFs on their work;
  • Develop early warning mechanisms for risks to the programme and RWFs intervention;
  • Oversee anonymous data collection on workplace conflict by RWFs;
  • Conduct assessments with RWFs in field offices on the impact and effectiveness of the programme;
  • Facilitate stronger collaboration and partnership within the RWF network.

Training and Outreach

  • Organize, plan and facilitate workshops and training through interactive online and face to face sessions;
  • Identify supplementary training needs for RWFs and organize coaching if needed;
  • Organize and prepare outreach material, e.g. handouts, factsheets, posters, videos, etc. to raise awareness about conflict management and the programme;
  • Support RWF relationship management in the Country Offices;
  • Travel to field offices to conduct training and support RWFs, as required.

Conflict Resolution

  • Provide conflict resolution services, including mediation, to Funds and Programmes’ staff members and non-staff personnel;
  • Travel to field offices to perform conflict resolution work, as requested.

Main Deliverables

  • Manage and coordinate the RWF programme;
  • Keep the Ombudsman adequately informed of developments and matters requiring particular/immediate attention including submitting RWF case data and performance reports;
  • Maintain an active and engaged online community of practice platform for the RWFs to ensure peer exchange, support, and continuous learning during the pilot stage;
  • Prepare a final report with lessons learned and recommendations for a roll-out of the RWF initiative;
  • Provide conflict resolution and mediation services as a third-party neutral mediator for assigned cases, upon request by the Ombudsman or the Office;
  • Perform all additional tasks in effective and timely manner and in accordance with pertinent instructions provided by the Office.

Required Skills and Experience

Academic qualifications:

  • Advanced university degree (Master's degree or equivalent) in Alternative Dispute Resolution is required. Advanced Degrees in human resources management, law, social sciences or related areas will be considered.


  • A minimum of seven (7) years of professional experience in conflict management and alternative dispute resolution. Experience conducting training in conflict resolution related practice is required.
  • Experience in Information Technology systems is required.
  • Comprehensive knowledge of the role and functions of an institutional Ombudsman is essential. Previous experience with the UN system is an asset.


  • Fluency in written and spoken Spanish and English is required;
  • Working knowledge of French would be an asset


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