Position: Safety and Security Manager
Supervisor: Country Representative
Location: Iraq - Based in the Kurdistan Region of Iraq (KRI), Dohuk
Timing: July 2017
CARE International (CI) is among the world’s largest international non-governmental humanitarian relief and development organisations. Drawing on its 70 years of experience as both a practitioner and thought leader, CARE International operates in more than 80 countries worldwide, responding to disasters and fighting poverty and social injustice with long term development programs. CARE International, through the confederation, is working to deliver on CARE 2020 Program Strategy goals, assuring standards and quality implementation and program delivery, as well as influencing policy at global, national and local levels.
CARE’s humanitarian mandate states that: responding to humanitarian emergencies is an essential part of CARE’s work to fight poverty and injustice. CARE’s humanitarian mandate is central to our CARE International-wide Global Program Strategy endorsed by all members of CARE International’s Board.
The Safety and Security Manager (SSM) is responsible for ensuring that risks for the country programme remain acceptable and proportionate, and that CARE meets its duty of care to staff. This will be achieved through maintaining oversight of operational safety and security issues, providing advice to management in real time, and implementing CARE’s country Safety and Security Management Plan. The position is based in Dohuk, (KRI), with significant periods of time spent visiting field locations, and other areas of Iraq such as Erbil, programme areas in northern Ninevah governorate, as well as potentially Baghdad. CARE is in the process of registering with the Iraqi authorities in Baghdad with a view to expanding programming outside of the KRI.
The SSM will, through sound situation, threat, vulnerability and risk analysis, and the consistent implementation of the country Safety and Security Management Plan (SSMP), work with staff, partners, communities and counterparts to reduce security risks to the lowest possible level. Supporting this objective, the SSM will be responsible for facilitating and supporting access to program areas, providing routine and timely assessments, and when required incident reports to the Country Representative.
The SSM will coordinate with the Country Representative to ensure that staff are informed of security and safety issues, provide mentoring and building capacity to ensure that that staff understand and implement the SSMP. The SSM will report non-compliance issues to the Country Representative.
Key to the success of this post will be SSM’s ability to be able to effectively communicate security and safety concerns to staff and management while balancing risks against programming imperatives. The SSM is expected to be able to solve problems at a local level, and demonstrate a consistent approach to the management of security risks.
Responsibilities and tasks:
Planning and Preparation
The SSM will be responsible for:
- Developing and maintaining a strong contextual understanding of the areas of operations in consultation with staff, managers and the Country Representative
- Monitoring the security environment in operational areas, updating situation and risk assessments on a routine basis, informing the Country Representative of current and emerging trends and threats
- As part of this attend local security network meetings (INSO etc)
- Advise the Country Representative on an ongoing basis of events that could potentially affect safety and security
- Support the development of a safety and security culture that is supported and reinforced by the SSMP.
- Liaise with government, military and, where needed, commercial security providers, to ensure that CARE staff can maintain access to program areas within limits of acceptable risk.
- Update and maintain the Country Office (CO) Safety and Security Management Plan (SSMP), using the CARE International template and must ensure that all CARE facilities are included in the plan and the plan is kept current to any changes.
- Assist the CO Incident/Crisis Management Team to plan and prepare for major safety and security events and critical incidents.
- Conduct safety and security risk management awareness and preparedness training in accordance with CARE policies and procedures.
- Assist in the selection and development of a network of safety and security focal points (SSFPs) in every operational location where CARE has a base,
- Participate in the selection of guard services and other outsourced security risk management support etc. and ensure that adequate training and support is provided.
- Work with program and where appropriate partner staff in development of new projects to help develop projects that are designed to have built in risk mitigation.
Procedures and Protocols
The SSM will be responsible for the management of risk, in part through the effective implementation of SOPs and Contingency Plans, and provide the following services:
- Briefing all new staff to operational area on local security conditions and protocols.
- Maintain high levels of oversight for physical security issues at offices and guesthouses.
- Maintain local staff contact lists and the security information trees
- Disseminate security flash alerts and advisories to staff and partners as and when required.
- Review and develop SOPs to match safety and security challenges, and operational realities as they present.
- Report non-compliance of procedures or security breaches to the Country Representative
- Approve field mission travel clearance for program staff.
- Ensure that effective communications are in place and that all staff members are adequately trained to use any equipment that is included in the SSMP, and that all staff members are capable to follow communication protocols.
Support after an Incident or in a Crisis
The SSM is required to be a first responder for any safety or security incident involving CARE staff or assets in their operational areas. Responsibilities include:
- Providing incident reports and analysis to the Country Representative as required.
- Ensure contingency planning for major events and critical incidents is adequate, based on risk assessments.
- Be deployed on short notice to support operations in any CARE program area in Iraq.
- Support Incident Management or Crisis Management Team in the event of a major incident orn in a time of crisis.
- Assist with emergency medical evacuations within the country office.
Management and Capacity Development
The SSM will be responsible for:
- Building capacity through training, coaching and mentoring of CARE staff and Implementation Partners in accordance with implementation agreements and relevant CARE Code and Policies.
- Ensuring that the CARE office Safety and Security Unit has appropriate personnel with the right skill set
- Ensuring that the Safety and Security officer understands and is able to perform their role in an emergency context
- Ensuring the Security Focal Point network is in place, and trained to operate in pro-active risk management and reactive incident/crisis management situations
- Managing the performance of all staff under direct supervision through:
- Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
- Coaching, mentoring and other developmental opportunities;
- Recognition and rewards for outstanding performance;
- Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work plans
Reports and Advisories
- Prepare a monthly situation report for the Country Representative,
- Brief the Country Senior Management Team on developments in the situation, changes in threats, vulnerabilities and risks within the area of operations.
- Overseeing the completion of reports for the Country Office, on a regular and ongoing basis.
- Completing reports as required by CARE International.
- Providing feedback to the Country Representative on progress in respect to safety and security risk management actions and initiatives.
- Providing technical advice to the CARE Office in respect of staff and programme safety and security risk mitigation
- Ensuring that regular strategic risk assessments are conducted and management informed of emerging trends and threats.
- Promote cross regional collaboration, sharing of ideas and initiatives; lessons learnt and operational best practice.
Qualifications and Experience
- Required: Bachelor’s Degree in a field related to humanitarian work or security management or equivalent field / operational experience
- Desired: Recognized certificate in Security management.
- Desired: Recognized certificate in Risk management.
- Desired: Recognized certificate in adult training.
- Required: 5 years’ experience in assisting international organizations in developing countries to manage staff and program safety.
- Required: 5 years’ experience in working in an international organization.
- Required: 5 years’ experience in working in complex and hazardous environments.
- Desired: At least 2-3 years’ work experience in the Middle East.
Skills and Core Competencies
- Competent and literate in English, verbal and written, with a sound knowledge of technical expressions.
- Excellent oral and written communication skills.
- Demonstrated supervisory ability, sound judgment and the ability to work effectively with others at all levels.
- Strong assessment, evaluation, analysis and strategic planning skills
- IT literate, MS – Word, Excel and PowerPoint.
- Experience in developing security related technical tools guidelines and systems
- Interpersonal communication and proven written / presentation skills.
- Demonstrated ability to manage under stressful conditions.
- Demonstrated knowledge of the historical and socio-political context of Middle East.
- Demonstrable expertise of Humanitarian risk management.
- Strong demonstrated inter- personal skills in a multi-cultural environment.
- Ability to make good judgment on staff safety and provide appropriate advice.
- Demonstrated ability to manage under stressful conditions.
- Strong ability to analyze and understand complex situations and translate these into specific policy advice.
- Strong understanding of programming in humanitarian and development projects
- Knowledge of Arabic and/or Kurdish language an asset.
The SSM is based within the CARE KRI office, in Iraq with a contract from CARE Deutschland-Luxemburg. It is anticipated that the SSM spends up to 25% of his/her time travelling.