Senior Advisor, Health Service Delivery Design

Population Services International, Dhaka, Bangladesh

Skill Required:, Project/ Programme Management
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
11th November, 2017

Job Description

Who we are

We're Population Services International (PSI), the world's leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy and plan their families by marketing affordable health products and services (think mosquito nets, condoms, HIV testing and more).

We are a $640m enterprise based in Washington, DC, operating in the private and public sectors in more than 60 countries.

Join us!

PSI, together with a team of international and local partners, will implement the USAID-funded Advancing Universal Health Coverage in Bangladesh (AUHC) project to transform the world's largest NGO network of maternal and health (MCH) clinics across 64 districts in Bangladesh into a sustainable, pro-poor social enterprise to advance Bangladesh's progress towards universal health coverage.

We are looking for a Health Service Delivery Design Senior Advisor with a passion for creating positive consumer experience by creating service delivery packages that meet health needs and by designing clinic environments that will differentiate the feel of the offering in clients' minds. The Design Advisor will also lead the effort to adapt Quality Assurance approaches to the Bangladesh primary health care context.

Sound like you? Read on!

Your contribution:

In this role you will focus in three key areas of network improvement and strengthening:

Enhance service package offered through the network: Using a client-centered design process, develop a Family Service Package (based on the the Government of Bangladesh's Essential Service Package) that will include family planning, prenatal care, delivery, postnatal care, nutrition, immunization, and other services with proven effectiveness, to protect each family member from prevalent health risks as determined by demographic and epidemiological factors.

Improve the customer experience: Harnessing market research and human-centered design, use findings of landscape analysis to pilot and scale standardized approaches to enhancing the customer experience at affiliated clinics. These will differentiate the offering in the market, drive service uptake by poor and able-to-pay clients, customer satisfaction, and loyalty. to raisefor collecting satisfaction feedback from clinics and clients which align with existing nationwide systems to measure clinic quality. Establish a process for rewarding network performance.

Adapt/Design QA system: Develop and implement a Clinic Operating System that standardizes approaches to health service delivery, the clinic environment, and staff attitude and behaviors. This will underpin the QA system, which the Design Advisor will lead the development of. Develop and implement a multipronged approach for collecting performance and satisfaction feedback from clinics and clients that aligns with existing nationwide systems to measure clinic quality.

What are we looking for?

The basics

  • Masters degree or Bachelors and extensive relevant work experience;
  • Experience leading complex design processes, preferred in health services;
  • Ten (10) years professional experience managing, coordinating and monitoring health service delivery systems;
  • Well-versed in user-centered design methods and techniques;
  • Full understanding of how to apply the methodologies of user-centered design and research to business problems;
  • Must have been in a client-facing role and have project experience leading teams on large scale, long-term projects;
  • Excellent analytical and process-oriented skills;
  • Ability to build capacity of individuals and teams at various levels within the organization;
  • Developing country experience;
  • English fluency required;
  • References will be required

STATUS: Exempt

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


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