The Senior Communication Assistant is responsible for supporting Communication, Outreach and Engagement at CIFOR-ICRAF in the development and implementation of communication strategies, preparing and disseminating communication materials, managing digital platforms, and organizing events.
This position plays a key role in maintaining a positive public image of CIFOR-ICRAF by ensuring effective communication within internal teams, stakeholders, and collaborate with various teams to convey CIFOR-ICRAF’s message accurately and professionally. Duties and responsibilities:
Content Creation and Dissemination:
Develop engaging and informative content for various communication channels (websites, social media, newsletters)
Disseminate communication materials to the target audience.
Ensure timely and effective dissemination of communication materials.
Digital Platform Management:
Manage and update the organization’s website and social media accounts, and other platforms.
Monitor online presence, engagement metrics and respond to inquiries promptly.
Reporting and Analysis:
Monitor communication metrics (website traffic, social media analytics).
Prepare regular report on communication activities and their impact, providing insight for improvement.
Event Organization and Coordination:
Assist in organizing and coordinating communication-related events, workshops, and webinars.
Provide logistical support and ensure smooth event execution.
Media Relations:
Cultivate relationships with media outlets and journalists.
Prepare press releases, handle media inquiries, and coordinate interviews when necessary.
Stakeholder Engagement:
Engage with internal teams, stakeholders, and partners to facilitate effective communication.
Address inquiries, feedback, and complaints professionally and efficiently.
Other Responsibilities:
Identify and mitigate potential risks within your work area.
Take reasonable care of own occupational health and safety and that of others as obliged by CIFOR-ICRAF’s Occupational Health and Safety Policy and cooperate with CIFOR-ICRAF in complying with requirements under any statutory health and safety provisions of relevant Country laws.
Participate in (insert team as appropriate) projects as may be required.
Education, knowledge and experience:
Experience in similar communication roles, even internships or volunteer work, can be highly beneficial.
Experience in creating various types of content like blog posts, social media updates, press releases, blog video etc.
Experience in organizing events, workshops, or seminars.
Experience in managing social media accounts for organizations or businesses.
Experience in customer service roles where communication skills are needed.
