PURPOSE OF POSITION:
Reporting to the Regional Leaders (RLs) this role leads the operational performance for Support Service Group (SSG) of the Asia Pacific (AP) Region, in alignment with the World Vision Partnership’s Global strategic direction. The position also has a matrix reporting relationship to the Global Director of Field Operations to ensure consistency with global directions / standards. This position is the operational lead for the regional office staff within the SSG and provides leadership on issues for this functions, coordinates regional support to the national offices, and monitors the national office performance in the areas under SSG, which includes but is not limited to: Finance & Administration, People & Culture, Communication & Public Engagement, and matrix management of Audit, IT, Supply Chain and Security areas.
This role seeks to minimize risk for WV at a National Office (NO), Regional Office (RO) and Global Centre (GC) level, through assuring effective management against Partnership metrics, resources and capacity, and full alignment to OP. This role works in close coordination with the Senior Director Operations (SDO) for MI & E and the RLs for EASO and SAPO) to maximize impact.
The SDO for SSG will ensure that regional support functional leaders work collaboratively within SSG and with the Ministry Impact & Engagement group, across the Regional Office and with the Global Centre, for the primary purpose of providing operational support to the national offices. Under the leadership of the SDO for SG the Regional Office will provide performance monitoring of the National Offices based on key directions and indicators within the Support functions at the global level and regional level; establish and facilitate business processes around performance monitoring of national offices and performance management of NO senior management team.
Lead in Operational Management (excellence in execution):
- As the primary responsibility is to lead the operational performance of the region, the SDO for SSG will ensure that Support Service functions work collaboratively across the regional office and with the Global Centre for the primary purpose of providing operational support to the national offices.
- Provide performance monitoring of National Offices based on key directions and indicators at the global level and regional level. Establish and facilitate business processes around performance monitoring of national offices. Support the Regional Leaders to identify linkages between performance monitoring of national offices in Support Service functions and performance management of NO senior management team as appropriate.
- Ensure Partnership core initiatives and GFO strategic framework, related to Support services, are implemented in a timely, effective and efficient manner.
- The SDO for SSG will have primary or shared oversight for the following functions.
- Oversee the budget development and monitoring process for the region, supporting the Regional Finance Director (RFD)
- Ensure appropriate and adequate leadership is provided by the Finance function to budgeting, risk management and reporting
- Support RFD to ensure the development of strategies to ensure that appropriate cost reduction and cost control programmes are developed and adhered to.
People & Culture (P&C):
- Contribute to organizational change and improvement at a strategic operational level within the Region, working in collaboration with Regional P&C Director.
- Ensure development of regional actions and plans related to People & culture to support national strategies in alignment with partnership strategies.
- Provide leadership to P&C function in support of leadership development, employee engagement, accountability, talent acquisition and capacity building.
- Ensure regional and national offices receive adequate P&C support.
- Supervise the internal and external communications function in the Region in consultation with Global Communications, so that it facilitates the role of the region.
- Ensure communications support for the ministry pillars in the region working with the different directors on key messaging.
- Ensure a consistent avenue for leadership communication with the Region
- Promote and maintain open communications within the multiple leadership levels in the Region.
- Ensure the implementation of security protocols in the regional office and assist national offices to integrate sound security practices into their operations so as to enhance the safety and security of World Vision staff, assets and programmes and minimise operational risks to World Vision.
- Coordinate the management of security incidents with Global Security.
- Ensure that all key stakeholders in the Region understand the importance and urgency of timely response and meeting Partnership standards in all security incidences.
- Oversee the implementation of GIA (Global International Audit) policies and recommendations in the regional office and national offices.
- Coordinate the management of Audit actions and recommendations for both Regional Office and National Offices.
- Provide leadership to ensure managing and maintaining Global IT processes and standards in the region.
- Ensure a proper IT cost sharing and resource sharing in Asia Pacific.
- Provide leadership to ensure managing and maintaining Global SCM processes and standards in the region.
- Ensure a proper SCM cost sharing and resource sharing in Asia Pacific.
Leadership and Execution:
- Ensure alignment and integration overall WV Partnership strategy and goals, and GFO strategy realisation framwork
- Working with SSG Leadership Team (SSG) provide leadership for aligning Regional Action Plans with Partnership Strategy and implications in budget for the Regional office.
- Provide Leadership to Regional SSG, including performance management and development. Mentor, coach and facilitate the career progression and leadership development for members of the regional team, especially identified top talent.
- Ensure appropriate energy and focus is put into supporting the SSG in managing as twin citizens in a matrix environment.
- Provides leadership and guidance in the formulation of operational policies and standards for the office management unit and mechanisms for monitoring compliance with and consistency in the interpretation and implementation of such policies and procedures.
- Coordinate the provision of all shared services available from the Global Centre to support the region: Information Technology (IT), International Staffing Solutions (ISS) and Audit.
Other responsibilities that include, but are not limited to:
- Liaison / coordination with partnership entities as needed for planning and problem solving purposes in relation to regional operations. e.g. Global Centre Departments, Support Offices (International Programmes Groups), other regions.
- Technical external relationships/representation. Develop relationships with external agencies core to our operations, liaising closely with those responsible for external relationships and representation to ensure aligned approach to our partners.
- Other regional-specific responsibilities and as tasked by the regional leader.
- Active contribution and leadership in spiritual nurture of staff.
KNOWLEDGE, SKILLS & ABILITIES:
- Educational level required: Masters Degree in a relevant field.
- Experience: 10 years of experience in providing operational leadership in more than one function or country. Leadership roles in Finance/admin/P&C preferred and working in different contexts/countries preferred.
- A deep and broad understanding of business operations within World Vision.
- Significant multi-cultural leadership and management experience in Asia preferred.
- Strong Christian commitment, spiritual maturity and discernment evidenced by life and character including active and regular fellowship with other Christians.
- Proven ability to support an organization through change and growth.
- Well-developed interpersonal skills.
- Outstanding operational and programmatic skills and strategy management.
- Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities.
- Proficiency in the English language.
- Ability to travel regionally and internationally up to 12 weeks per year (25%).
- Professional Maturity. Professional maturity to provide counsel and expertise as well as actionable feedback. The ability to identify the highest leverage changes required and the self-confidence to work with senior executives, challenging their perspective as appropriate, to achieve buy in for key changes and/or initiatives. Demonstrates an appropriate sense of urgency while remaining calm and in control under pressure. Strong team leader versus authoritative leader.