Senior Health Specialist

Health, Nutrition and Population (HNP) Global Practice Context:

The central contribution of the Health Nutrition and Population Global Practice to the World Bank is to enable the achievement of Universal Health Coverage (UHC), in which all people are effectively covered by essential health services, and nobody suffers undue financial hardship as a result of illnesses. In the quest for UHC, the HNP Global Practice is building on progress made in the framework of the Millennium Development Goals, an array of analytical and advisory services, strategic partnerships with partner institutions and other financing agencies, and an active lending portfolio. The HNP Global Practice includes staff members in Washington, DC, and many country offices. It is led by a Global Director, who has overall responsibility for the GP. The HNP Global Practice Leadership Team, which leads and manages the HNP GP, consists of the Global Director, affiliated Regional Directors, eleven HNP Practice Managers and six Global Leads (for Financing; Healthy Societies; Nutrition; Population and Development; Decision and Delivery Science; and Service Delivery). 


In 2015, as the global community took stock of the successes and challenges of the Millennium Development Goals era and set new and ambitious goals for the next decade and a half, a concerning pattern became clear. The most challenging health goals, such as reducing the number of women and children that die during childbirth, were not responding as expected to impressive gains in access to healthcare. Studies and experience pointed to the role of poor-quality healthcare in dampening the impact of improved access on outcomes. Health facilities were falling short of providing basic elements of competent care, such as the use of partographs during labor, and reports of poor interpersonal quality, even abusive care, were rising. 
In 2018 the Lancet Global Health Commission on High Quality Health Systems proposed that the organization and design of health systems will need to be addressed to make the delivery of high-quality care possible. This recommendation, called Service Delivery Redesign, calls for a contextually specific set of interventions to ensure that the right care is delivered at the right level of the health system at the right time and by the right provider. For maternal and newborn health, this means improving access, quality, networks of care, policy and politics to equitably increase the number of women that deliver in or very near definitive care for perinatal complications. 
The Service Delivery Innovation Team within the Health, Nutrition, and Population (HNP) Global Practice provides technical assistance, thought leadership, partnership, and funding to advance implementation and learning around Service Delivery Redesign (SDR) in more than ten countries. The team also participates in global dialogue and knowledge production with key partners to advance learning and action on health system quality improvement, including implementation research on SDR. As part of the Service Delivery Innovation team, this extended term consultant will support team goals as they engage with country teams, Ministries of Health, and global partners in the design and operationalization of this complex service delivery innovations.


  • The Health, Nutrition, and Population Global Practice (HHNDR) is seeking to hire a Health Specialist who will serve as a Program Manager for the Service Delivery Redesign portfolio within the Service Delivery Innovation team. 
  • Specifically, the position has the following main duties and responsibilities: 

Program Management

  • Coordinate technical assistance, implementation research, knowledge production, and country engagement efforts for the SDR portfolio.
  • Manage a team of SDR expert consultants
  • Work with the GFF Knowledge & Learning unit to manage a SDR community of practice
  • Oversee contractors and firms implementing components of SDR programming in portfolio countries. 
  • Work with World Bank country teams, including Global Financing Facility (GFF), on developing terms of reference for the procurement of resources to support service delivery redesign and improving quality of care models
  • Manage and coordinate donor reporting including report writing and presentations
  • Lead the coordination of in-person and online SDR events

Knowledge production and analytics

  • Oversee the review and dissemination of knowledge products related to the SDR portfolio
  • Conduct supportive analytics (quantitative and qualitative) for SDR programs and knowledge products as needed
  • Produce data visualizations and presentations to support the communication and dissemination of SDR work
  • Support writing for peer review and publication of SDR program findings

Country engagement

  • Support Task Team Leaders in political buy-in processes to garner support from a wide-range of country stakeholders and maintain these relationships throughout the redesign initiative  
  • Engage key stakeholders at country level on the appropriate strategy for redesign and quality of care development and implementation based on health system assessments
  • Support country working groups and committees engaged in SDR


  • The ETC will formally report to the Practice Manager for Strategy, Operations and Global Engagement. On a day-to-day basis, the ETC will work under the direction of the technical lead for service delivery redesign and quality of care in the Service Delivery Innovation Team.